RBFX Support

New instruments in CopyFX platform: cryptocurrencies, indices, and energies Dear Traders and Investors! We’re pleased to inform you that we have added new trading instruments to the platform, CFDs on cryptocurrencies* (bitcoin and ethereum), indices, and oil, to help you to diversify your investment portfolio. Cryptocurrencies Among the improvements for these instruments implemented by RoboForex recently are: Increase of the leverage value up to 1:10 Decrease of the minimum lot up to 0.01 24/7 access to trading Cryptocurrencies are available for trading on Pro-Standard, ECN-Pro, and Pro-Affiliate accounts. CFDs on indices and oil From now on, you have an opportunity to use your CopyFX accounts for trading very popular and extremely liquid instruments, such as DAX (DE30Cash) and Dow Jones (US30Cash), as well as the most widespread types of oil, WTI and Brent. More detailed trading conditions can be found on "Contract specifications" of RoboForex website. CFDs on indices and oil are available for trading only on Pro-Standard and ECN-Pro accounts. CopyFX traders with these account types already have an opportunity to open positions in these instruments within the framework of their offers. * - At the moment, cryptocurrencies are available for trading only to RoboForex Ltd clients. Sincerely, CopyFX

Changes in trading schedule during Christmas and New Year holidays Dear Clients and Partners! We’re informing you that during Christmas and New Year holidays, a lot of instruments will be traded according to the changed* schedule. RoboForex Trading schedule on currency pairs and metals (XAGUSD, XAUUSD) • December 25th, 2017 – no trading. • December 26th, 20177 – trading starts at 10:00 AM server time. • January 1st, 2018 – no trading. • January 2nd, 2018 – trading starts at 10:00 AM server time. • January 3rd, 2018 – trading starts as usual. Trading schedule on CFD on oil (WTI, Brent), US indices (US30Cash, US500Cash, USTECHCash), and cryptocurrencies • December 25th, 2017 – no trading. • December 26th, 2017 – trading starts at 10:00 AM server time. • January 1st, 2018 – no trading. • January 2nd, 2018 – trading starts at 10:00 AM server time. • January 3rd, 2018 – trading starts as usual. Trading schedule on CFD on the DE30Cash index • December 25th, 2017 – no trading. • December 26th, 2017 – no trading. • January 1st, 2018 – no trading. • January 2nd, 2018 – trading starts at 10:00 AM server time. • January 3rd, 2018 – trading starts as usual. Trading schedule on the USDRUB pair • December 25th, 2017 – no trading. • December 26th, 2017 – trading starts at 10:00 AM server time. • January 1st, 2018 – no trading. • January 2nd, 2018 – no trading. • January 8th, 2018 – no trading. • January 9th, 2018 – trading starts as usual. RoboForex Stocks Trading schedule on US stocks, indices, and ETFs • December 25th, 2017 – no trading. • January 1st, 2018 – no trading. • January 2nd, 2018 – trading starts as usual. Trading schedule on DE stocks and indices (GER30 and UK100) • December 25th, 2017 – no trading. • December 26th, 2017 – no trading. • January 1st, 2018 – no trading. • January 2nd, 2018 – trading starts as usual. Please note, that because of significant reduction of liquidity on the market during the holidays, spreads for some trading instruments may be essentially expanded. Please, take into account these changes in schedule when planning your trading activity. * – This schedule is for informational purposes only and may be changed by the provider. Sincerely, RoboForex

Extension of trading sessions for cryptocurrencies Dear Clients and Partners! Cryptowinter at RoboForex continues! Starting December 23rd 2017, CFDs on cryptocurrencies (BTCUSD and ETHUSD) will be available for trading 24/7. It means that you will be able to place buy or sell orders in these instruments at any time on weekdays and even at weekends in order not to miss a single opportunity offered by the cryptocurrency market. Apart from extension of trading sessions, we’re introducing several changes into trading conditions for digital currencies: The minimum order volume for BTCUSD and ETHUSD instruments is decreased up to 0.01 lots. Cryptocurrencies are available for trading on Prime accounts. Cryptocurrencies are available for trading on CopyFX accounts. We’d like to remind you that BTCUSD and ETHUSD can be traded with the leverage value up to 1:10 through three trading platforms, MT4, MT5, and R Trader. Benefit from the most advanced trading instruments of 2017 together with RoboForex! Because of the changes introduced into trading conditions, corresponding amendments have been made to the Client Agreement of RoboForex Ltd. In the latest version, articles 3.3, 6.1,6.12, and 6.13 have been updated. The updated Client Agreement can be found on "RoboForex documents" page of our website. The changes are effective as of December 23rd 2017. Sincerely, RoboForex

RoboForex is improving conditions for trading CFDs on indices and oil Dear Clients and Partners! On the threshold of holidays, RoboForex continues giving Christmas and New Year gifts by improving trading conditions for its clients’ accounts. Several pleasant changes have been introduced into trading conditions for CFDs on indices and oil, which are intended to make your trading operations at RoboForex even more comfortable and attractive: Restrictions have been removed From now on, you are allowed to trade CFDs on indices and oil on the accounts with the base currency, which is different from USD and EUR. CFDs on indices and oil are now available in MT5 platform. From now on, you are allowed to trade CFDs on indices and oil on the accounts with the base currency, which is different from USD and EUR. CFDs on indices and oil are now available in MT5 platform. Trading CFDs has been enabled for CopyFX platform From now on, trading CFDs on indices and oil is supported by CopyFX platform. You can start trading them and copy CopyFX Traders’ transactions in these instruments right now! Trading sessions for CFDs on indices have been extended DE30Cash: 09:05 AM – 10:55 PM. US30Cash; US500Cash; USTECHCash: 03:00 AM – 11:55 PM. Trading CFDs is available for Pro-Standard, ECN-Pro and Prime. Sincerely, RoboForex

Cryptowinter at RoboForex: increase of the leverage value for cryptocurrencies Dear Clients and Partners! We’re pleased to inform you that starting December 11th 2017, RoboForex will increase the maximum leverage value for trading cryptocurrencies. From now on, the available leverage value for BTCUSD and ETHUSD instruments can be up to: The increased leverage value will allow to decrease margin requirements and help you both to increase the number of your trading operations and to expand the list of trading strategies you use. Introduced changes will be applied to both open positions and the positions that will be opened in the future. Trading conditions for digital currencies can be found on "Contract specifications" page of RoboForex website. For R Trader users, they are available on the website of RoboForex Stocks project. Cryptowinter at RoboForex has already started! Discover trading CFDs on Bitcoin and Ethereum with a reliable and regulated broker. The instruments are available for the following account types: Pro-Standard•ECN-Pro NDD•Pro Affiliate• ECN-Pro Affiliate•R Trader Sincerely, RoboForex

Changes in trading schedule (Thanksgiving Day) Dear Clients and Partners! We’re informing you that due to the celebration of the Thanksgiving Day in the United States of America from November 23rd and 24th 2017, several instruments will be traded according to the changed* schedule: RoboForex Trading schedule on XAUUSD and XAGUSD: • November 23rd, 2017 – no trading. • November 24th, 2017 – trading starts at 1:00 AM and stops at 8:15 PM server time. • November 27th, 2017 – trading starts as usual. Trading schedule on CFD on oil (WTI, Brent): • November 23rd, 2017 – no trading. • November 24th, 2017 – trading starts at 3:00 AM and stops at 8:15 PM server time. • November 27th, 2017 – trading starts as usual. Trading schedule on CFD on indices (US500Cash, US30Cash, USTECHCash): • November 23rd, 2017 – no trading. • November 24th, 2017 – trading starts at 4:30 PM and stops at 8:15 PM server time. • November 27th, 2017 – trading starts as usual. RoboForex Stocks Trading schedule on US stocks and ETFs: • November 23rd, 2017 – no trading. • November 24th, 2017 – trading starts as usual. Trading schedule on US indices (US500, US30, NAS100): • November 23rd, 2017 – no trading. • November 24th, 2017 – trading starts at 10:00 AM and stops at 8:15 PM server time. • November 27th, 2017 – trading starts as usual. Please, take into account these changes in schedule when planning your trading activity. * – This schedule is for informational purposes only and may be changed by the provider. Sincerely, RoboForex

No more offers! CopyFX is improving tre cooperation scheme between traders and investors Dear Traders and Investors! We’re pleased to inform you about significant improvement of the platform functionality, which simplifies the cooperation scheme between CopyFX Traders and Investors. From now on, Traders won’t have to create offers one after another and "lose" all investors, who are subscribed to them. Now the subscription conditions operate on a regular basis and the commissions are transferred with the specified periodicity without having to perform any additional actions. New cooperation scheme: •  The Trader specifies the conditions of the subscription to their account. If necessary, they can change the conditions. •  Investors subscribe to the Trader’s account, but not their offer. The subscription can be cancelled only by the Investors if they want to. •  Settlements between Traders and Investors are made at the end of each investment period, the duration of which is specified by the Trader when they set the subscription parameters. How to switch to the new scheme: To switch to the new scheme, the active offer should be closed. After that, Traders can set the constant subscription conditions on "CopyFX settings" page of their Members Area. More detailed information about the new functionality can be found on our website: • How to set the subscription conditions • How to connect to a Trader • How to manage the subscription to a Trader • Answers to Traders’ most popular questions Sincerely, CopyFX

Changes in trading schedule (Unity Day) Dear Clients and Partners! We’re informing you that due to the public holiday in Russia (Unity Day), on November 6th, 2017 the USDRUB currency pair will be traded according to the changed schedule*. Trading schedule on USDRUB • November 6th, 2017 - no trading. • November 7th, 2017 - trading starts as usual. Starting November 7th, 2017, the instrument will be available for trading as usual. Please, take into account these changes in schedule when planning your trading activity. * – This schedule is for informational purposes only and may be changed. Sincerely, RoboForex

Release of the free trading robots builder for R Trader platform Dear Clients and Partners! We’re pleased to inform you about the release of the unique trading robots builder for R Trader platform. Now you can create your own trading robot even if you don’t have comprehensive programming skills. Build strategies, test and run them in the web terminal using free real-time market data and user-friendly interactive financial charts. The builder will allow you to: • Access the strategy patterns and create trading robots without having any programming skills using a visual editor. • Backtest long-term strategies with the help of the deepest historical data back to 1970. • Run strategies in the real time mode. All operations are running on the server at the institutional speed. Read more Additionally: Trading Forex instruments is now also available in R Trader platform. • More than 40 instruments • Low spreads – from 0 pips Haven’t heard about RoboForex Stocks and R Trader trading platform yet? Then you have an excellent opportunity to learn all aspects of the project by opening a free demo account. Create your own trading strategy right now! Sincerely, RoboForex

Changes in trading schedule Dear Clients and Partners! We’re informing you that due to the public holiday in Germany (Reformationstag) on October 31st 2017, several instruments will be traded according to the changed schedule*. RoboForex Trading schedule on CFD on the DAX30 (DE30Cash) Index October 31st, 2017 – no trading. November 1st, 2017 – trading starts as usual. RoboForex Stocks Trading schedule on CFD on the DAX30 (GER30) Index October 31st, 2017 – no trading. November 1st, 2017 – trading starts as usual. Trading schedule on German stocks October 31st, 2017 – no trading. November 1st, 2017 – trading starts as usual. Please, take into account these changes in schedule when planning your trading activity. * – This schedule is for informational purposes only and may be changed.   Sincerely, RoboForex

Changes in margin requirements for the JPY instruments Dear Clients and Partners! We’re informing you that there will be early popular parliamentary elections in Japan on October 22nd 2017. Due to this, the currency pairs with the Japanese Yen (JPY) may suffer from the increase in volatility and, as a result, the sharp reduction in liquidity. RoboForex will introduce several changes in trading conditions for the above-mentioned instruments in order to reduce risks for the Company’s clients. From 12:00 AM EET October 20th to 12:00 AM EET October 24th 2017, the following margin requirements will be applied to all JPY instruments: For MetaTrader4 and MetaTrader5 ECN accounts, the leverage will be 3 times less than the current leverage of the trading account. For MetaTrader4 and MetaTrader5 Standard and Cent accounts, the leverage will be 5 times less than the current leverage of the trading account. For cTrader accounts, the maximum leverage will be limited to 1:100, regardless of the current leverage of the trading account. These changes will be applied to all JPY positions, both the ones that are already open and will be opened in the future. Please note: these changes may result in significant increase of margin requirements for the trading accounts with already open JPY positions. All trading conditions will be back to normal on October 24th 2017. We recommend you to modify the amount and the volume of your open JPY positions in view of the foregoing. Sincerely, RoboForex

Trade bitcoin and ethereum with RoboForex! Dear Clients and Partners! We’re pleased to inform you that RoboForex is offering you an opportunity to trade CFDs on cryptocurrencies. From now on, you can trade one of the most advanced and popular instruments, BTCUSD and ETHUSD. Trade CFDs on bitcoin and Ethereum in the following terminals: Cryptocurrencies are an excellent alternative to usual trading instruments, which is expanding very quickly. For instance, bitcoin has almost tripled in the price over the last 8 months and attracted a lot of attention from both professional traders and beginners. Ethereum growth rates are also impressive: at the beginning of the year it cost just 8 USD, but nowadays it’s price equals to 292 USD. Cryptocurrencies are available for trading to the clients with Pro-Standard, ECN-Pro NDD, Pro-Affiliate, ECN-Pro Affiliate, and Stock accounts. If you don’t have any of these account types, you can open them right now: More about account types Besides, access to trading cryptocurrencies may be interesting for our partners. After launching new instruments, we will pay the affiliate commission for Contracts for Difference on BTCUSD and ETHUSD. Sincerely, RoboForex

New Members Area: now it’s better and more cutting edge Dear Clients and Partners! We’re pleased to inform you that the Company has successfully updated your Members Area’s appearance and navigation and now you can take full advantage of the changes that have been introduced. We hope these changes will help you to manage and control your accounts and funds more efficiently. In your Members Area, we’ve improved: 1. The main navigation page Thanks to increased "fast" navigation blocks and their positioning in the center, you can perform any action you want in just few seconds. 2. Members Area pages navigation Finding the Affiliate calculator or a link to download the terminal is now as simple and convenient as using them. 3. The account depositing form If you have an opened RoboForex Wallet, choose the account to be deposited directly in the form. No more sidebars! 4. Information about our investments products All information about CopyFX, RAMM, and Stocks websites is now located in a single section of your Members Area to make it easy and convenient to navigate. We’re not planning to stop here and want to continue working actively in this direction basing on your feedback. Please send your suggestions how to improve Members Area to [email protected]. Thank you for choosing our Company! Sincerely, RoboForex

RoboForex Stocks: new trading features, additional German and Swiss stocks, robots builder Dear Clients and Partners! We’re pleased to announce another update of Umstel terminal, which will provide you with even more opportunities for trading and managing your orders. New features of Umstel terminal are: • "Close All" button, which enables closing a net position in the instrument with a single order. It will allow you to: Save commission and time when closing several positions. Close a position partially without losing commission. • More than 170 new CFDs on German and Swiss stocks: Spreads from 0.000. Commission (German stocks) from 0.09% (minimum is 2.8 EUR). Commission (Swiss stocks) from 0.10% (minimum is 7.0 CHF). Leverage is 1:20. Read more • Free online course on trading on the American stock market. Read more • Integration of the trading robots builder into the terminal in the near future. No advanced programming knowledge and skills are required from you to use the builder. It will allow you to: Create algorithms for trading American and German stocks, indices, and ETFs. Backtest strategies using existing data. Start and control strategies. Haven’t tried RoboForex Stocks and Umstel trading platform yet? Then you have an excellent opportunity to learn all peculiarities of the project by opening a free demo account and testing trading more than 8,400 instruments in real conditions! Sincerely, RoboForex

WebTrader and MobileTrader terminals have been updated Dear Clients and Partners! More powerful capabilities of WebTrader trading terminal and MobileTrader platform are now available to you. Don’t miss the chance to check their updated versions: WebTrader RoboForex Web terminal for trading on MT4-based accounts via any browser • View several charts simultaneously ("Tiles/Tabs" modes) • Read up-to-date analytics and receive signals from Claws and Horns • Use quick access to basic functions via the context menu MobileTrader RoboForex Mobile application for trading on MT4-based accounts for iOS and Android • Check out a new design for tablet PCs with an opportunity to view charts and quotes/positions at the same time • Receive analytics and signals from Claws and Horns • Monitor TP/SL directly on the chart • Draw objects on the chart • Use indicators on different charts Sincerely, RoboForex

Changes in trading schedule on CFD and Metals Dear Clients and Partners! We’re informing you that due to the public holiday in the USA (Independence Day), several instruments will be traded according to the changed schedule* on July 3rd and 4th 2017. Trading schedule on Metals (XAUUSD, XAGUSD) and CFDs on Crude Oil (WTI, Brent): • July 4th, 2017 - no trading. • July 5th, 2017 - trading starts as usual. Trading schedule on CFD on American indices (US500Cash, US30Cash, USTechCash): • July 3rd, 2017 – trading starts at 1:00 AM server time. • July 3rd, 2017 – trading stops at 8:15 PM server time. • July 4th, 2017 - no trading. • July 5th, 2017 - trading starts as usual. Trading schedule on CFD on American indices (US30, US500, NAS100), US Stocks, and ETF: • July 3rd, 2017 – trading stops at 8:15 PM server time. • July 4th, 2017 - no trading. • July 5th, 2017 - trading starts as usual. Please, take into account these changes in schedule when planning your trading activity. * – This schedule is for informational purposes only and may be changed. Sincerely, RoboForex

Changes in trading schedule Dear Clients and Partners! We’re informing you that due to the public holiday in Russia (Russia Day), the USDRUB currency pair will be traded according to the changed schedule* on June 12th 2017.  June 12th, 2017 – no trading.  June 13th, 2017 – trading starts as usual. Please, take into account these changes in schedule when planning your trading activity. * – This schedule is for informational purposes only and may be changed. Sincerely, RoboForex

Changes in trading schedule   Dear Clients and Partners!  We’re informing you that due to the public holiday in Germany (Whit Monday), several instruments will be traded according to the changed schedule*on June 5th 2017.  Trading schedule on CFDs on the DAX DE30Cash index and CFDs on the DAX GER30 index (RoboForex Stocks):  • June 5th, 2017 – no trading. • June 6th, 2017 – trading starts as usual.  Please, take into account these changes in schedule when planning your trading activity.  * – This schedule is for informational purposes only and may be changed.  Sincerely, RoboForex

Changes in trading schedule on Metals and CFD Dear Clients and Partners! We’re informing you that due to the public holidays in the USA (Memorial Day) and the United Kingdom (Late May Bank Holiday), several instruments will be traded according to the changed* schedule on May 29th 2017. Trading schedule on all metals (XAUUSD, XAUEUR, XAGUSD, XAGEUR, XPTUSD, XPDUSD): • May 29th, 2017 - no trading. • May 30th, 2017 - trading starts as usual. Trading schedule on CFDs on Crude Oil (WTI, Brent), American indices (US500Cash, US30Cash USTechCash) and FTSE100 indice (UK100Cash): • May 29th, 2017 - no trading. • May 30th, 2017 - trading starts as usual. Trading schedule on US Shares, Powershares ETFs, iShares ETFs: • May 29th, 2017 - no trading. • May 30th, 2017 - trading starts as usual. Please, take into account these changes in schedule when planning your trading activity. * – This schedule is for informational purposes only and may be changed.  Sincerely, RoboForex

Better Terms of "2017 coupons for MQL5 signals" Dear Clients and Partners! We a glad to announce that the offer "2017 coupons for MQL5 signals" now includes the MetaTrader5 platform as well. Here are the terms of the offer once again: A free coupon can be used to subscribe for any of the trading signals totaling to 40 USD. • The offer includes MetaTrader4 and MetaTrader5platforms. • The coupon can be used one time only during subscription to trading signals in service "MQL5 signals". To get a coupon for MQL5 trading signals, the client must complete a few simple steps: • Confirm your passport and residential address. • Deposit funds to your trading account in the amount no less than 300 USD*. • Send a request for receiving a coupon to [email protected]. More information can be found on our "2017 coupons for MQL5 signals" page. * – Only deposits made after 11 April 2017 are eligible. Sincerely, RoboForex

RoboForex Wallet - Your Funds Are Safeguarded Dear Clients and Partners! We are glad to inform you that RoboForex has launched the new multi-currency RoboForex Wallet. Features of RoboForex Wallet • Risk management - your funds are protected against risks from open trading positions. • Profit accumulation - you can withdraw your profit from all of your trading accounts to your Wallet. • Fast transfers - the Wallet allows you to deposit money to your trading account at any time and any place, RAMM and Stocks accounts included. • Convinience - withdrawals from the Wallet are instant; no fee is charged for withdrawing funds. • Safety - all the Wallet funds are kept on segregated accounts in major European and British banks. For more information about this service please visit our "RoboForex Wallet " page. If you have already opened a Members Area in our company, to register the Wallet you only need to send a request on "Wallet Registration" page. Sincerely, RoboForex

RoboForex Stocks: new trading features, instruments, and conditions Dear Clients and Partners! We’re pleased to inform you that the latest update of Umstel trading terminal has introduced several changes: more trading instruments and modifications in the current trading conditions. New opportunities of Umstel terminal: • Order management after and before trading sessions: place and modify Take Profit, Stop Loss, Limit, and Stop even when the market is closed, and they will be executed after the trading session starts. • Tooltip balloons on the chart icons. • Trading from charts: 1. Placing and managing pending orders. 2. Managing Take Profit and Stop Loss. 3. Displaying positions and profit and loss reports (PnL). Additional trading instruments: CFDs on indices and more than 200 stocks, including DAX, UK100, Snapchat, and others. Changes in trading conditions: • The maximum position volume has been increased up to 2,000 stocks. • The leverage for low-liquid instruments has been increased up to 1:2. • The commission per stock has been increased up to 0.02 cents. The maximum commission hasn’t been changed. Sincerely, RoboForex

Changes in trading schedule Dear Clients and Partners! We’re informing you that due to the public holidays in Russia (Spring and Labor Day, and Victory Day), Germany (Labor Day), and the United Kingdom (Bank Holiday), several instruments will be traded according to the changed schedule* on May 1st, 8th, and 9th 2017. Trading schedule on the USDRUB currency pair: • May 1st, 2017 – no trading. • May 2nd, 2017 – trading starts as usual. • May 8th and 9th, 2017 – no trading. • May 10th, 2017 – trading starts as usual. Trading schedule on CFDs on indices (UK100Cash, DE30Cash): • May 1st, 2017 – no trading. • May 2nd, 2017 – trading starts as usual. Please, take into account these changes in schedule when planning your trading activity. * – This schedule is for informational purposes only and may be changed.  Sincerely, RoboForex

Changes in trading conditions for the Turkish Lira instruments Dear Clients and Partners! On April 16th 2017, Turkey is planning to hold a referendum on a possible transition from the parliamentary government to the presidential republic. Therefore, all currency pairs with the Turkish Lira (TYR) might get more volatile, and, as a result, the liquidity might reduce significantly. RoboForex is introducing temporary restrictions in the trading conditions for USDTRY and EURTRY instruments in order to decrease risks for the Company’s clients. Changes in trading schedule on the Turkish Lira (TYR) instruments From the market opening on April 14th 2017, Friday, and to the market closing on April 18th 2017, Tuesday, "Close only" will the only mode for the TYR instruments in MT4, MT5, and cTrader platforms. Opening new positions will be unavailable. On April 19th 2017, all trading conditions will be restored to usual. We recommend you to take into account these changes when planning your trading activity and modify the number and volume of your open TYR positions in advance. Sincerely, RoboForex

RoboForex webinars during the next week Dear traders! The RoboForex Company is offering you to improve your knowledge about Forex market and take part in our webinars that are specially intended for this purpose. Our online webinars are waiting for all those who want to become a market specialist and learn more about trading at Forex market. Join us! The following topic will be discussed during our webinar in the nearest future: 06/07/2016, 8:00 PM - Follow up Analysis. You can register and find more detailed information on the topics and webinars schedule in "RoboForex Webinars" section of our website. Sincerely, RoboForex RoboForex is an international financial group. RoboTrade Ltd, an international regulated broker with "Trading in financial and commodity-based derivative instruments and other securities" license, is registered in International Financial Services Commission Belize. RoboForex (CY) Ltd, a European STP-broker regulated by the Cyprus Securities and Exchange Commission (CySEC), is an official member of the Cyprus Investor Compensation Fund (ICF).