RBFX Support

Currenex Viking Trader trading terminal Dear Clients and Partners! The RoboForex Company is pleased to inform you about launching of new trading terminal, Viking Trader, which is intended for working within Currenex system. Currenex Viking Trader has many advantages, providing traders with quality and uninterruptible trading on ECN-accounts at RoboForex, such as: Real time FIX Gateway, which connects the buyer and the seller in real time mode. High speed of order execution. More than 40 analytical tools. Online news feed. User-friendly interface. More detailed information about the platform can be found on "Currenex Viking Trader terminal" page of our website. We’re offering you to join those who are already using new trading platform and test its advantages within Demo account. In the nearest future, real accounts will also be available for trading. Sincerely, RoboForex The Currenex system is well-known among professional and won worldwide recognition by receiving many awards and titles, for example, “Clients’ appreciation for speed and execution” award, and was the first in the category “Clients’ appreciation for favorable prices” according to the results of Euromoney FX Poll 2008. According to the popular magazine, GLOBAL FINANCE, Currenex is “The best banking system” for online trading.

Results of "Mena 12th Forex Show" exhibition Dear Clients and Partners! On September 14th and 15th, "Mena 12th Forex Show", an international conference and exhibition took place at the "Dubai Jumeirah Beach Hotel", in Dubai (United Arab Emirates) and featured major Forex market players. This year, RoboForex was a participant and a Gold Sponsor of the event. The world’s leading Forex brokers took part in the exhibition, which was attended by more than 2,000 visitors over the two days. The experts of participating companies held lectures and master classes on essential topics of Forex industry: they discussed goods market forecasts for the next quarter, Forex market future development, Forex education issues, including innovative technologies in different approaches to teaching trading. You can read more about the event on its official website. It was the third time the RoboForex Company participated in "Mena Forex Show", and we were justly rewarded with award in the category "Best Forex News & Analysis Provider 2013". The award we received is another recognition of high professional level of RoboForex’s experts, who are working very hard to improve analytical services provided by the Company, make them as convenient for the clients as possible, and develop new ideas and concepts for future perspectives. Sincerely, RoboForex "Mena Forex Show" is an international exhibition and considered to be a very significant event for Forex industry in Asian region. "Mena Forex Show" is attended by thousands of visitors, who have an excellent opportunity to gain practical knowledge in trading and Forex market from the world’s leading Forex brokers. The program of the exhibition always includes lectures, master classes, and presentations held by the market experts, who share their estimations of the world’s most important economic and financial events.

RoboForex webinars during the next week Dear traders! The RoboForex Company is offering you to improve you knowledge about Forex market and take part in our webinars that are specially intended for this purpose. Our online webinars are waiting for all those who want to become a market specialist and learn more about trading at Forex market. Join us! The following topics will be discussed during our webinars in the nearest future: 25/11/2013, 10:00 PM - Follow up Analysis. 26/11/2013, 3:00 PM - Momentum trading. 27/11/2013, 10:00 PM - Market Correlations. 28/11/2013, 3:00 PM - Swing trading Forex. You can register and find more detailed information on the topics and webinars schedule in "RoboForex Webinars" section of our website. Sincerely, RoboForex RoboForex is an international brokerage company. The Company has a headquarter located in New Zealand and several representative offices in more than 10 countries all over the world. The transparency of trading conditions and high quality of the services provided by RoboForex are recognized by many financial organizations, as the Company have received several prestigious international awards. RoboForex is the member of Financial Services Complaints Ltd., and guarantees that the clients’ rights are respected and their funds are secure.

Changes in trading schedule on Metals Dear Clients! We’re informing you that due to the public holiday in the USA, Thanksgiving Day, XAU/USD and XAG/USD will be traded according to the following schedule: November 27th, 2013 - trading stops at 5:30 p.m. server time November 28th, 2013 - no trading November 29th, 2013 - trading starts at 9 a.m. server time After November 29th, 2013, the above-mentioned instruments will be available for trading as usual. Please, take into account these changes in schedule when planning your trading activity. Sincerely, RoboForex RoboForex is an international brokerage company. The Company has a headquarter located in New Zealand and several representative offices in more than 10 countries all over the world. The transparency of trading conditions and high quality of the services provided by RoboForex are recognized by many financial organizations, as the Company have received several prestigious international awards. RoboForex is the member of Financial Services Complaints Ltd., and guarantees that the clients’ rights are respected and their funds are secure.

Take control over your Live Account Dear Clients and Partners! In order to keep your funds safe and prevent your Live Account from being accessed illegally, we recommend you to enable the following free-of-charge services: Sending SMS message with the code to confirm your applications for funds transfer of withdrawal. Sending SMS message with the code to confirm your login to Live Account. Sending SMS message about login to your Live Account. By choosing one or several of these services, you can protect your trading account from unauthorized access. If you choose the whole set of services, no intruder will be able to steal the funds from your trading account, even if he knows all your passwords and has an access to your E-mail. The RoboForex Company highly advises its clients to enable the service, which sends SMS message with the code to confirm your login to Live Account, as it will prevent any outsiders from getting access to your Live Account. Each time somebody attempts to login to your Live Account, you will receive SMS message with the confirmation code. To enable the necessary services, you have to choose them in "SMS verification" section of your Live Account. To confirm the service, you will receive an E-mail with the check code. The service will be enabled after you enter the correct check code. To read more detailed information, visit "Instructions how to pass SMS verification" section of our website. Please, note that these services are only available for those clients, who passed SMS verification, which takes about 5 minutes. More detailed information about how to protect your Live Account can be found in "Security of your money". Sincerely, RoboForex RoboForex is an international brokerage company. The Company has a headquarter located in New Zealand and several representative offices in more than 10 countries all over the world. The transparency of trading conditions and high quality of the services provided by RoboForex are recognized by many financial organizations, as the Company have received several prestigious international awards. RoboForex is the member of Financial Services Complaints Ltd., and guarantees that the clients’ rights are respected and their funds are secure.

RoboForex is launching Arabic version of the website Dear Clients and Partners! The development of any company directly depends on the systematic improvement and expansion of its activity filed by covering new areas and territories. RoboForex, a dynamically developing company, is not an exception and is launching Arabic language version of its official website due to the expansion of the Company’s presence in Arab countries: www.roboforex.ae This event is a very important milestone in establishing strong and mutually respecting relationship with the clients from Arab countries. We are sure that the high level and wide choice of the services provided by our Company will help us to gain recognition from the clients form the countries of Arabic region. Sincerely, RoboForex RoboForex is an international brokerage company. The Company has a headquarter located in New Zealand and several representative offices in more than 10 countries all over the world. The transparency of trading conditions and high quality of the services provided by RoboForex are recognized by many financial organizations, as the Company have received several prestigious international awards. RoboForex is the member of Financial Services Complaints Ltd., and guarantees that the clients’ rights are respected and their funds are secure.

RoboForex webinars during the next week Dear traders! The RoboForex Company is offering you to improve you knowledge about Forex market and take part in our webinars that are specially intended for this purpose. Our online webinars are waiting for all those who want to become a market specialist and learn more about trading at Forex market. Join us! The following topics will be discussed during our webinars in the nearest future: 18/11/2013, 22:00 - RSI Implications. 20/11/2013, 22:00 - Forecasting The Week Ahead. You can register and find more detailed information on the topics and webinars schedule in "RoboForex Webinars" section of our website. Sincerely, RoboForex RoboForex is an international brokerage company. The Company has a headquarter located in New Zealand and several representative offices in more than 10 countries all over the world. The transparency of trading conditions and high quality of the services provided by RoboForex are recognized by many financial organizations, as the Company have received several prestigious international awards. RoboForex is the member of Financial Services Complaints Ltd., and guarantees that the clients’ rights are respected and their funds are secure.

New way to withdraw funds for RoboForex's clients Dear Clients and Partners! The RoboForex Company is pleased to inform you that from now on, those clients who deposited their trading accounts by means of bank cards via PayOnline System, can withdraw their funds using Bank Transfer. However, the following conditions must be met: Client must pass the verification. Full name of the owner of Live Account must match full name of the holder of the card, which was used to deposit trading account. Sincerely, RoboForex

RoboForex is a winner of Global Brands Awards 2013 award Dear Clients and Partners! RoboForex has become a laureate of international “Global Brands Awards” award, held by the magazine with the same name, winning the award in the category "Best Retail Forex Brand Russia & CIS 2013". The main goal of Global Brands Awards is to assess high level of services, efficiency, and success of the companies in different fields and different regions. Awards are given to those organizations and firms, which are considered to be the most successful in their development. Receiving this award is another sign that the Company is becoming more and more known and popular in Russia and CIS countries – the regions, which are considered top-priority for RoboForex development. We’re very glad that innovations and services we provide our clients with have been recognized by Global Brands Awards jury. You can read more about other awards received by RoboForex in "Awards" section. Sincerely, RoboForex Global Brands magazine is one of the leading organizations, which provides quality information and analytics about world’s largest brands in different fields. Magazine staff consists only of top-ranked specialists. Global Brands Awards are given to the leading companies, which strive to strengthen their positions in their regions by providing clients with the best possible services.

RoboForex webinars during the next week Dear traders! The RoboForex Company is offering you to improve you knowledge about Forex market and take part in our webinars that are specially intended for this purpose. Our online webinars are waiting for all those who want to become a market specialist and learn more about trading at Forex market. Join us! The following topics will be discussed during our webinars in the nearest future: 11/11/2013, 22:00 - Follow up Analysis. 12/11/2013, 15:00 - Market profile. 13/11/2013, 22:00 - Market Correlations. 14/11/2013, 15:00 - Price action and indicators. You can register and find more detailed information on the topics and webinars schedule in "RoboForex Webinars" section of our website. Sincerely, RoboForex RoboForex is an international brokerage company. The Company has a headquarter located in New Zealand and several representative offices in more than 10 countries all over the world. The transparency of trading conditions and high quality of the services provided by RoboForex are recognized by many financial organizations, as the Company have received several prestigious international awards. RoboForex is the member of Financial Services Complaints Ltd., and guarantees that the clients’ rights are respected and their funds are secure.

RoboForex webinars during the next week Dear traders! The RoboForex Company is offering you to improve you knowledge about Forex market and take part in our webinars that are specially intended for this purpose. Our online webinars are waiting for all those who want to become a market specialist and learn more about trading at Forex market. Join us! The following topics will be discussed during our webinars in the nearest future: 4/11/2013, 22:00 - Forecasting The Week Ahead. 5/11/2013, 15:00 - Market logic. Part 2. 6/11/2013, 22:00 - Follow up Analysis. 7/11/2013, 15:00 - Self-coaching for traders. Part 4. You can register and find more detailed information on the topics and webinars schedule in "RoboForex Webinars" section of our website. Sincerely, RoboForex

RoboForex is a participant of "Money Fair 2013" exhibition Dear Clients and Partners! From November 22nd to 24th, 2013, “Money Fair 2013” exhibition will be held in "Shanghai Exhibition Center" (China). The RoboForex Company will be among the participants, who are represented by many large companies in this field. "Money Fair" is an annual field-specified exhibition, which attracts to Shanghai the elite of the world’s financial industry. This year, the event is expected to have more than 150,000 visitors. The organizers of the exhibition are planning an ambitious program consisting of a variety of interesting lectures held by the leading brokerage Forex companies, as well as many master classes and seminars from the recognized professionals of financial markets. Participation in "Money Fair 2013" will be one more step for RoboForex to strengthen our positions in Asian Forex market, giving a boost to the dynamic development of the Company. Sincerely, RoboForex Shanghai International Money Fair (Money Fair) was first launched in 2003 and since then has become the largest personal and corporate finance service expo in China. After 10 years’ successful exhibition, it has won great reputation from the finance industry and visitors, being praised as "The most influenced money show in China" and "The finance flag for Shanghai".

"Verified Client" program - exclusive advantages and opportunities Dear Clients and Partners! We’re offering you to join "Verified Client", our new program, and assess a set of unique advantages and opportunities. 1. Special bonuses and offers. Deposit Bonus up to 25% for MetaTrader5 accounts. An opportunity to receive bonus up to 50% when you deposit your trading account for the first time. Join the first traders, who have an opportunity to receive Deposit Bonus for the newest MetaTrader5 accounts. Increased bonus up to 50% for the first deposit is an excellent addition to other advantages of the program. 2. An opportunity to set different priorities when sending requests and applications. You can choose between "High" (for urgent requests) and "Normal" (for usual requests) priorities. When you need to withdraw funds urgently, deposit your trading account, or consult our specialists, choose "High" priority and your request will be processed one of the first. This advantage is applied to the following services: Applications to withdraw funds from trading account. Applications to deposit trading account. Consultations by our specialists in Live Account. 3. Special services. Personal remote VPS-server. Depositing trading accounts via PayPal payment system. Depositing/Withdrawing funds via Bank Transfer. To learn more about all new opportunities, please visit "Verified Client" section of our website. You can pass the verification and join the program in your Live Account. Sincerely, RoboForex RoboForex is an international brokerage company. The Company has a headquarter located in New Zealand and several representative offices in more than 10 countries all over the world. The transparency of trading conditions and high quality of the services provided by RoboForex are recognized by many financial organizations, as the Company have received several prestigious international awards. RoboForex is the member of Financial Services Complaints Ltd., and guarantees that the clients’ rights are respected and their funds are secure.

Depositing your account via China UnionPay Dear Clients and Partners! We're informing you that from now on you can deposit your trading account via China UnionPay payment system. China UnionPay is the only domestic bank card organization in China. Now UnionPay cards can be used abroad as an American Express, MasterCard or Visa. UnionPay Debit Cards, however, can only be used in the UnionPay network and other networks that have signed contracts with UnionPay. If you deposit your trading account using China UnionPay bank cards, you'll have an access to cashless currency conversion, which can help you to save time and money. We’d like to pay your attention that you are allowed to withdraw funds from China UnionPay system not earlier than 30 days after depositing. Sincerely, RoboForex China UnionPay is becoming more and more international, establishing the reputation of a reliable and prestigious financial organization not only in China, but all over the world. For example, in 2006, China UnionPay cards were accepted in about 100 countries, and by 2010 this number increased up to 141.

RoboForex webinars during the next week Dear traders! The RoboForex Company is offering you to improve you knowledge about Forex market and take part in our webinars that are specially intended for this purpose. Our online webinars are waiting for all those who want to become a market specialist and learn more about trading at Forex market. Join us! The following topics will be discussed during our webinars in the nearest future: 28/10/2013, 22:00 - RSI Implications. 29/10/2013, 15:00 - Market logics. 30/10/2013, 22:00 - 3 Drive Formations. 31/10/2013, 15:00 - Swing trading Forex (part 2). You can register and find more detailed information on the topics and webinars schedule in "RoboForex Webinars" section of our website. Sincerely, RoboForex

Revert to Standard time Dear Clients and Partners! We remind you that on the night of October 26th/27th, 2013, the countries of the European Union will revert to Standard time from Daylight saving time. In the USA, the same will happen on the night of November 2nd/3rd, 2013. Due to the end of Daylight saving time, the trading schedule is to be changed in the following way: Metals From October 27th to November 3rd, 2013, the market will open and close 1 hour earlier (server time) than usual. Trading hours are 12 a.m. – 11 p.m. server time. From November 3rd, 2013, to March 9th, 2014, the market will open and close according to the Daylight saving time described in the contract specifications. Trading hours are 1 a.m. – 12 a.m. server time. Currencies On Friday, November 1st, 2013, the market will close at 11 p.m. server time. From October 27th, 2013, to March 30th, 2014, the USD/RUB currency pair trading will open and close 1 hour earlier than usual. Trading hours are 8 a.m. – 5 p.m. server time. Sincerely, RoboForex

RoboForex webinars during the next week Dear traders! The RoboForex Company is offering you to improve you knowledge about Forex market and take part in our webinars that are specially intended for this purpose. Our online webinars are waiting for all those who want to become a market specialist and learn more about trading at Forex market. Join us! The following topics will be discussed during our webinars in the nearest future: 22/10/2013, 22:00 - Forecasting The Week Ahead. 23/10/2013, 15:00 - Swing trading Forex. 24/10/2013, 22:00 - Follow up Analysis. 25/10/2013, 15:00 - Self-coaching for traders. Part III. You can register and find more detailed information on the topics and webinars schedule in "RoboForex Webinars" section of our website. Sincerely, RoboForex

RoboForex webinars during the next week Dear traders! The RoboForex Company is offering you to improve you knowledge about Forex market and take part in our webinars that are specially intended for this purpose. Our online webinars are waiting for all those who want to become a market specialist and learn more about trading at Forex market. Join us! The following topics will be discussed during our webinars in the nearest future: 14/10/2013, 22:00 - Forecasting The Week Ahead. 15/10/2013, 15:00 - Momentum trading. 16/10/2013, 22:00 - Follow up Analysis. 17/10/2013, 15:00 - Self-coaching for traders. Part II. You can register and find more detailed information on the topics and webinars schedule in "RoboForex Webinars" section of our website. Sincerely, RoboForex

"Callback" service: a convenient way to receive information Dear Clients and Partners! The RoboForex Company offers you a new and free-of-charge service, "Callback", which may help you to get your questions answered as quickly as possible. This service, which is available on our website, will allow you to contact our specialists and receive information you are interested in at a time convenient to you. The principle of this service is very simple: to order "Callback", open the main page of our website, choose "Order Callback" from "Contacts Feedback" section in the top right corner of the page. Then, enter the required data in the pop-up window, specify the time and date convenient for you, so that our specialist could contact you. In the "Comment" field, you can write the question you are particularly interested in. Our specialist will contact you at the time you specified. This service has some undeniable advantages: It is completely free-of-charge. You receive the information you need at the time convenient to you. You are consulted by a qualified expert. Providing our clients with quality informational support is one of the top priorities for our Company’s development, that’s why we’ll be very pleased if our new service turns out to be helpful. Sincerely, RoboForex

RoboForex webinars during the next week Dear traders! The RoboForex Company is offering you to improve you knowledge about Forex market and take part in our webinars that are specially intended for this purpose. Our online webinars are waiting for all those who want to become a market specialist and learn more about trading at Forex market. Join us! The following topics will be discussed during our webinars in the nearest future: 7/10/2013, 22:00 - Market Correlations. 8/10/2013, 15:00 - Market logics. 9/10/2013, 22:00 - StopHunting. 10/10/2013, 15:00 - Self-coaching for traders. You can register and find more detailed information on the topics and webinars schedule in "RoboForex Webinars" section of our website. Sincerely, RoboForex

The RoboForex Company is a participant and a sponsor of "Mena 12th Forex Show" exhibition. Dear Clients and Partners! "Mena Forex Show", the international exhibition and the conference for the biggest Forex market players, will take place at the "Dubai Jumeirah Beach Hotel", in Dubai (United Arab Emirates), on November 14th and 15th, 2013. This year, the RoboForex Company will be a participant and a Gold Sponsor of the event, which will be held for the 12th time. The exhibition will present the latest achievements of the Forex companies and provide the visitors with an opportunity to attend lectures of successful traders and market professionals. In November, "Mena Forex Show" is expected to have more than 2,000 participants. They will be offered a lot of presentations, interactive discussions, and demonstration zones right at the exhibition site. Those visitors, who’d like to invest their capital, will have an excellent opportunity to learn detailed information helpful to understand how to successfully invest in the Forex industry. Year by year, RoboForex is extending the list of exhibitions the Company takes part in. Our participation in “Mena Forex Show” is another step of the Company’s development in this direction, which will help us to establish the reputation of one of the world’s leading Forex brokers. Sincerely, RoboForex

RoboForex webinars during the next week Dear traders! The RoboForex Company is offering you to improve you knowledge about Forex market and take part in our webinars that are specially intended for this purpose. Our online webinars are waiting for all those who want to become a market specialist and learn more about trading at Forex market. Join us! The following topics will be discussed during our webinars in the nearest future: 30/09/2013, 22:00 - 3 Drive Formations. 01/10/2013, 15:00 - Market profile basics. 02/10/2013, 22:00 - Follow up Analysis. 03/10/2013, 15:00 - Market profile advanced. You can register and find more detailed information on the topics and webinars schedule in "RoboForex Webinars" section of our website. Sincerely, RoboForex

RoboForex webinars during the next week Dear traders! The RoboForex Company is offering you to improve you knowledge about Forex market and take part in our webinars that are specially intended for this purpose. Our online webinars are waiting for all those who want to become a market specialist and learn more about trading at Forex market. Join us! The following topics will be discussed during our webinars in the nearest future: 23/09/2013, 22:00 - RSI Implications. 24/09/2013, 15:00 - Market Logics. 25/09/2013, 22:00 - Market Correlations. 26/09/2013, 15:00 - Self-coaching for traders. You can register and find more detailed information on the topics and webinars schedule in "RoboForex Webinars" section of our website. Sincerely, RoboForex

The RoboForex Company won the "Best Retail Forex Broker" award Dear Clients and Partners! On September 13th and 14th, 2013, Shenzhen, China, hosted "Online Trading Expo", the third annual international exhibition, which is considered to be one of the largest and most influential Asian Financial Forums. This year, the RoboForex Company was a participant and a Silver sponsor of the event. The results of the exhibition confirmed that Asia is the prospective and fastest growing region in the area of trading. Suffice to say that more than 25 thousand people have visited the exhibition over two days, which is much more than last year. The organizers prepared a highly topical program for the visitors of the exhibition. More than 30 experts in different areas of trading taught master classes on various topics, from the peculiarities of risk management to the ways of choosing more profitable trading strategy. There took place a lot of fierce disputes and interesting round table discussions about market development in the future in Asia and worldwide. More than 50 high profile financial companies took part in the exhibition and presented their best services to the visitors. The stand of the RoboForex Company was very popular during the whole course of exhibition. The specialist of our Company were very active in consulting the guests, answering their questions, and helping them to choose the best suitable combination of trading conditions and services. Most of all, traders were interested in professional ECN-accounts with direct access to interbank liquidity. Many of those, who visited our stand, highly evaluated the Company’s potential and became our clients by opening trading account during the exhibition. The highlight of "Online Trading Expo" is, without a doubt, the presentation of the prestigious annual awards to the best financial and brokerage companies. We’re very proud to inform you that this year the RoboForex Company has become one of the winners and received "Best Retail Forex Broker" award. We’d like to thank the Jury, our clients and partners for their support and confidence. This award is another incentive to continue developing and improving our services. Sincerely, RoboForex

RoboForex (CY) Ltd activated CySEC license Dear Clients and Partners! We are pleased to inform you that on September 12th, 2013, RoboForex (CY) Ltd activated license 191/13 of Cyprus Securities and Exchange Commission (CySEC). The activation of CySEC license means that RoboForex (CY) Ltd meets all requirements of the financial regulator and is allowed to provide services as a full participant of financial markets. The CySEC license allows to carry out brokerage activity being an intermediary on financial markets (including MiFID and in the countries of European Union). According to this type of license, RoboForex (CY) Ltd has the right to provide the following services: Reception and transmission of orders in relation to one or more financial instruments. Execution of orders on behalf of clients. The official website of RoboForex (CY) Ltd will be launched in the nearest future - follow the news published on our website. Sincerely, RoboForex