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RBFX Support

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  1. RoboForex webinars during the next week Dear traders! The RoboForex Company is offering you to improve you knowledge about Forex market and take part in our webinars that are specially intended for this purpose. Our online webinars are waiting for all those who want to become a market specialist and learn more about trading at Forex market. Join us! The following topics will be discussed during our webinars in the nearest future: 05/10/2015, 8:00 PM - Forecasting The Week Ahead. 07/10/2015, 8:00 PM - Follow up Analysis. You can register and find more detailed information on the topics and webinars schedule in "RoboForex Webinars" section of our website. Sincerely, RoboForex RoboForex is an international financial group. RoboTrade Ltd, an international regulated broker with "Trading in financial and commodity-based derivative instruments and other securities" license, is registered in International Financial Services Commission Belize. RoboForex (CY) Ltd, a European STP-broker regulated by the Cyprus Securities and Exchange Commission (CySEC), is an official member of the Cyprus Investor Compensation Fund (ICF).
  2. Benefit from RoboForex bonus offers for a longer time! Dear Clients and Partners! We’re pleased to inform you that by your popular requests, RoboForex is extending the period of "Bonus up to 115% when depositing via Skrill" and "Welcome Bonus 30 USD" offers. Join the Company’s bonus offers in October and receive additional funds for trading on the currency market. Bonus up to 115% when depositing via Skrill • You can receive the increased bonus up to 115% • The offer is available to all clients of the Company The offer is extended until November 1st 2015 Read more Welcome Bonus 30 USD • The participants are given an initial capital in the amount of 30 USD • The offer is only available to new clients of the Company The offer is extended until November 1st 2015 Read more Sincerely, RoboForex
  3. Upgrade of WebTrader terminal: new indicators and additional features Dear Clients and Partners! We’re pleased to inform you that our systematic efforts to improve WebTrader RoboForex terminal have yielded another tangible result. The upgraded version of the platform now includes several additional indicators and other innovations, the interface in German among them. • New indicators have been added Average True Range and Bill Williams’ indicators – Awesome Oscillator, Alligator, Acceleration/Deceleration, and Fractals – are now available for trading. • Functionality of the terminal has been improved An additional feature has been added, line chart "fill", which can be enabled or disabled in "Design" menu if necessary. Moreover, now you can use "Crosshair" tool quick by clicking the middle mouse button. • The German language of the interface To change the interface language, you have to choose the corresponding national flag at the top right corner of the platform window. Login to WebTrader and assess all innovations and improvements by yourself: wt.roboforex.com If you have any suggestions or comments on how WebTrader works or how to improve it, feel free to send us your opinions and ideas using "Send Feedback" section.More detailed information about the terminal can be found on "WebTrader RoboForex" page of our website. Sincerely, RoboForex
  4. Update of the conditions of use of the increased leverage Dear Clients and Partners! We’re informing you that RoboForex is going to make several updates to the conditions of use of the increased leverage. In particular, after useful comments and feedback from our clients, we’ve decided to cancel the automatic leverage reduction for the participants of the "Trade Day" contest. Major updates of the conditions of use of the increased leverage are the following: • Several rules of "Leverage 1:700, 1:888, 1:1000" program will be changed: 2. The increased leverage is only available for MetaTrader4-based (MT4) accounts of Fix-Cent,Fix-Standard, Pro-Cent, and Pro-Standard types, including CopyFX accounts. 6. The most essential condition of the program is the right of RoboForex to deny the client the increased leverage without giving any reasons and/or advance notice. The updated conditions of use of the increased leverage for your trading accounts can be found on the page of the program. • For the participants of the "Trade Day" contest, the limitations for the maximum amount of Equity is no longer applied. Trade easily – when the Equity of your contest account exceeds 2,000 USD, the leverage will remain the same, 1:1000. More detailed conditions can be found of "Rules" page of ContestFX website. Please note, that "Leverage 1:700, 1:888, 1:1000" program is not available to RoboForex (CY) Ltd clients from Poland. The maximum admissible leverage for the Polish clients can’t be more than 1:100 for all accounts, excluding contest accounts. We continue improving our services and in the nearest future, we’re going to offer our clients the increased leverage for demo accounts. Sincerely, RoboForex
  5. RoboForex webinars during the next week Dear traders! The RoboForex Company is offering you to improve you knowledge about Forex market and take part in our webinars that are specially intended for this purpose. Our online webinars are waiting for all those who want to become a market specialist and learn more about trading at Forex market. Join us! The following topics will be discussed during our webinars in the nearest future: 28/09/2015, 8:00 PM - Forecasting The Week Ahead. 30/09/2015, 8:00 PM - Follow up Analysis. You can register and find more detailed information on the topics and webinars schedule in "RoboForex Webinars" section of our website. Sincerely, RoboForex RoboForex is an international financial group. RoboTrade Ltd, an international regulated broker with "Trading in financial and commodity-based derivative instruments and other securities" license, is registered in International Financial Services Commission Belize. RoboForex (CY) Ltd, a European STP-broker regulated by the Cyprus Securities and Exchange Commission (CySEC), is an official member of the Cyprus Investor Compensation Fund (ICF).
  6. New step of RoboForex extension in Asia – Malaysia Tour! Dear Clients and Partners! We’re pleased to inform you that in October 2015, RoboForex in cooperation with Khazif Trade Sdn. Bhd. will hold several free-of-charge seminars in 5 biggest Malaysian cities under the general name of "RoboForex Malaysia Tour 2015". The seminars will take place from October 3rd to 11th 2015. Successful operation of RoboForex on Asian markets, and especially in Malaysia, helped the Company to gain confidence of many traders over the past several years. This big educational tour is another step of the Company extension in the region and the opportunity to unite different interested groups of financial community, improve our cooperation with clients, and attract new audience. The main purpose is to give each trader the opportunity to test favorable trading conditions and excellent quality of the services provided by one of the leading brokers of the Forex market. The following discussions are among the topics scheduled for traders, investors, and partners: • Trading with RoboForex high-tech broker • CopyFX copying system • How to prevent your funds from depreciating The seminars will be held by experienced traders and leading experts of the financial market. All RoboForex clients have the opportunity to watch the seminars online. To get access to watch the broadcast, you have to register. After registration, you’ll receive E-mail message, which contains the link to the broadcast and the exact time when it starts. Sincerely, RoboForex
  7. RoboForex webinars during the next week Dear traders! The RoboForex Company is offering you to improve you knowledge about Forex market and take part in our webinars that are specially intended for this purpose. Our online webinars are waiting for all those who want to become a market specialist and learn more about trading at Forex market. Join us! The following topics will be discussed during our webinars in the nearest future: 21/09/2015, 8:00 PM - Forecasting The Week Ahead. 23/09/2015, 8:00 PM - Follow up Analysis. You can register and find more detailed information on the topics and webinars schedule in "RoboForex Webinars" section of our website. Sincerely, RoboForex RoboForex is an international financial group. RoboTrade Ltd, an international regulated broker with "Trading in financial and commodity-based derivative instruments and other securities" license, is registered in International Financial Services Commission Belize. RoboForex (CY) Ltd, a European STP-broker regulated by the Cyprus Securities and Exchange Commission (CySEC), is an official member of the Cyprus Investor Compensation Fund (ICF).
  8. New symbols for some CFD tickers are introduced Dear Clients and Partners! We’re informing you that starting September 21st 2015, symbols for the following CFDs on indexes will be changed: Clients’ open positions on these instruments will be closed at the market price at the end of the trading session on September 18th 2015. Please take into account these changes when planning your trading activity. Sincerely, RoboForex
  9. Improvement of trading conditions for cent accounts Dear Clients and Partners! We’re pleased to inform you that trading conditions for MT4 and Mt5 Fix-Cent and Pro-Cent have been improved – the minimum order size and the step of trading volume has been decreased from 0.1 lots to 0.01 lots. Thanks to this change, owners of cent accounts will get the following advantages: • The minimum margin requirements for an order are 10 times smaller than before. • 100% compliance with standard accounts when testing trading strategies and Expert Advisors. • The risks and trading expenses for beginner Traders, who trade on real accounts, are 10 times smaller than before. New values of the minimum order size and the step of trading volume are already available to all Traders, who work with cent accounts. If you don’t have any cent accounts yet, you can open one right now: Sincerely, RoboForex RoboForex is an international financial group. RoboTrade Ltd, an international regulated broker with "Trading in financial and commodity-based derivative instruments and other securities" license, is registered in International Financial Services Commission Belize. RoboForex (CY) Ltd, a European STP-broker regulated by the Cyprus Securities and Exchange Commission (CySEC), is an official member of the Cyprus Investor Compensation Fund (ICF).
  10. RoboForex webinars during the next week Dear traders! The RoboForex Company is offering you to improve you knowledge about Forex market and take part in our webinars that are specially intended for this purpose. Our online webinars are waiting for all those who want to become a market specialist and learn more about trading at Forex market. Join us! The following topics will be discussed during our webinars in the nearest future: 06/04/2015, 8:00 PM - Forecasting The Week Ahead. 08/04/2015, 8:00 PM - Follow up Analysis. You can register and find more detailed information on the topics and webinars schedule in "RoboForex Webinars" section of our website. Sincerely, RoboForex RoboForex is an international financial group. RoboTrade Ltd, an international regulated broker with "Trading in financial and commodity-based derivative instruments and other securities" license, is registered in International Financial Services Commission Belize. RoboForex (CY) Ltd, a European STP-broker regulated by the Cyprus Securities and Exchange Commission (CySEC), is an official member of the Cyprus Investor Compensation Fund (ICF).
  11. "Welcome bonus" offer at RoboOption is extended Dear Clients and Partners! We’re informing you that “Welcome bonus” offer at RoboOption is extended up to May 31st 2015. RoboOption presents you a unique opportunity to receive the bonus to your trading account without making deposits. Become a RoboOption client and receive 15 USD when registering a real account. The advantages of the bonus offer are: • You can start trading without depositing your account • You can withdraw profit, which you earned when trading using bonus funds • The bonus can be withdrawn from trading account after you fulfil the requirements for the trading volume • The bonus will be transferred to your account right after your submit a request in your Members Area • Partners receive commission for transactions performed on bonus accounts Please note, that the bonus is only available to new RoboOption clients and those, who haven’t opened real accounts yet. You can open RoboOption account with a single mouse click in your Live Account. More detailed information about the Bonus program can be found on "Welcome bonus" page of RoboOption website. Sincerely, RoboForex RoboOption is the result of the effective work of professionals and leaders of the financial markets. The Company provides its clients with access to binary options trading services through a convenient, state-of-art trading platform. The main goal of the Company is to provide retail clients with quality services on the binary options market. Development of new services, quick response to emerging problems and clients demands, and guaranteed security of clients’ funds and personal data – these are the Company’s top priorities.
  12. Bonus up to 115% for account depositing Dear Clients and Partners! We’re pleased to inform you that two new bonus programs are now available to RoboForex clients. You can receive the increased bonuses up to 100% and 115% if the sums you deposit to your trading accounts are bigger than the number specified in the program conditions. The bonus can be received to MetaTarder4 trading accounts via any payment system that is more convenient for you. Advantages of our new bonus programs: • Wide choice of payment systems — the program is valid for payment systems available in your Live Account, so you don’t have to refuse the ways of depositing that are more convenient for you. • Withdraw the profit without any restrictions — you can withdraw profit, which you earned from your first day in the program when trading using bonus funds without any restrictions. • Opportunity to withdraw the bonus — the bonus funds can be withdrawn from trading account after you fulfil the requirements for the trading volume. You can read more about the offer on "Bonus up to 100% for deposits from 300 USD" and "Bonus up to 115% for deposits from 500 USD" pages of our website. Sincerely, RoboForex RoboForex is an international financial group. RoboTrade Ltd, an international regulated broker with "Trading in financial and commodity-based derivative instruments and other securities" license, is registered in International Financial Services Commission Belize. RoboForex (CY) Ltd, a European STP-broker regulated by the Cyprus Securities and Exchange Commission (CySEC), is an official member of the Cyprus Investor Compensation Fund (ICF).
  13. Changes in trading schedule on Metals and CFD instruments Dear Clients and Partners! We’re informing you that due to the public holidays in Europe and the USA, Good Friday and Easter, on April 3rd and 6th 2015, XAUUSD, XAGUSD, and CFD instruments will be traded according to the following schedule. Trading schedule on CFD instruments: April 3rd, 2015 – no trading. April 6th, 2015 – no trading. Trading schedule on XAUUSD and XAGUSD: April 3rd, 2015 – no trading. April 6th, 2015 – trading starts at 4:30 PM server time. After April 7th, 2015, the above-mentioned instruments will be available for trading as usual. Please, take into account these changes in schedule when planning your trading activity. Sincerely, RoboForex RoboForex is an international financial group. RoboTrade Ltd, an international regulated broker with "Trading in financial and commodity-based derivative instruments and other securities" license, is registered in International Financial Services Commission Belize. RoboForex (CY) Ltd, a European STP-broker regulated by the Cyprus Securities and Exchange Commission (CySEC), is an official member of the Cyprus Investor Compensation Fund (ICF).
  14. Trading CFD instruments for Pro-Standard accounts Dear Clients and Partners! We’re informing you that trading CFD instruments is now available to RoboForex clients with Pro-Standard (MT4) accounts with the USD as the base currency.We'd like to remind you that trading CFDs is also available to those clients, who have ECN-Pro NDD (MT4) accounts with the same base currency. The owners of such accounts have the opportunity to trade the most liquid shares derivatives of British, German, and American markets, as well as spot crude oil, and FTSE 100, S&P 500, NASDAQ, DAX. and DJIA indexes. The complete list of the CFD instruments available for trading and the trading conditions can be found in "Contract Specifications" section of our website. Please note, that right now CFD transactions are not taken into account when calculating your trading volume for "Rebates" program. Affiliate commission to be received for these trading instruments is not paid temporarily. To have the opportunity to trade CFDs, open an account of one of the following types: Sincerely, RoboForex RoboForex is an international financial group. RoboTrade Ltd, an international regulated broker with "Trading in financial and commodity-based derivative instruments and other securities" license, is registered in International Financial Services Commission Belize. RoboForex (CY) Ltd, a European STP-broker regulated by the Cyprus Securities and Exchange Commission (CySEC), is an official member of the Cyprus Investor Compensation Fund (ICF).
  15. Changes in affiliate commission rates Dear Partners! We’re pleased to inform you that affiliate commission rates for the instruments with fixed zero spread for Pro-Cent and Pro-Standard accounts have been increased to the rates of Fix accounts. Trading instruments with zero spread have ".z" postfix (for example EURUSD.z). New rates can be found in "Affiliate commission" section of our website. Sincerely, RoboForex RoboForex affiliate programs is an excellent opportunity to create your own business. The Company offers several different types of affiliate programs: for beginners of Forex market, website owners, experienced partners, etc. A wide range of tools for attracting new clients are available to our partners, including informers, which are very convenient to visualize up-to-date information.
  16. "Leverage 1:700, 1:888, 1:1000" offer Dear Clients and Partners! We’re pleased to inform you that starting March 30th 2015, RoboForex presents its clients a new offer: if you have MetaTrader4 (Fix-Cent, Fix-Standard, Pro-Cent, and Pro-Standard) trading accounts, you can increased the leverage on them. "Leverage 1:700, 1:888, 1:1000" offer is: - New trading opportunities Operations with the bigger trading volume without making any additional investments to your trading account. It’s the opportunity to move to a higher level of trading on Forex. - More available funds, even if you have open positions The increased leverage will reduce the margin requirements for open positions and you’ll have more available funds on your account. - Higher "rawdown" resistance Lower margin requirements require less funds to maintain open positions. The period of the offer: 30.03 - 01.05.2015. You can change the leverage to one of the three available choices in your Live Account without interrupting your trading operations, even if there are open transactions on your account. If you don’t have a MetaTrader4 account yet, you can open one right now: You can read more about the offer conditions on "Leverage 1:700, 1:888, 1:1000" page of our website. Sincerely, RoboForex RoboForex is an international financial group. RoboTrade Ltd, an international regulated broker with "Trading in financial and commodity-based derivative instruments and other securities" license, is registered in International Financial Services Commission Belize. RoboForex (CY) Ltd, a European STP-broker regulated by the Cyprus Securities and Exchange Commission (CySEC), is an official member of the Cyprus Investor Compensation Fund (ICF).
  17. Changes in margin requirements for the CHF instruments Dear Clients! We’re informing you that starting March 31st 2015, margin requirements for all CHF instruments for MetaTrader4, MetaTrader5, and cTrader trading platforms will be restored to the previous values. Also, the restrictions for leverage, which were introduced on January 19th 2015, will be cancelled. Margin requirements for AUDCHF, CADCHF, CHFJPY, EURCHF, GBPCHF, NZDCHF, USDCHF instruments will be determined by the volume of your position and the leverage of your trading account. These changes will be applied to all CHF positions, both the ones that are already open and will be opened in the future. We recommend you to modify settings of your expert advisors in view of the foregoing. Sincerely, RoboForex RoboForex is an international financial group. RoboTrade Ltd, an international regulated broker with "Trading in financial and commodity-based derivative instruments and other securities" license, is registered in International Financial Services Commission Belize. RoboForex (CY) Ltd, a European STP-broker regulated by the Cyprus Securities and Exchange Commission (CySEC), is an official member of the Cyprus Investor Compensation Fund (ICF).
  18. Changes in margin requirements for the CHF instruments Dear Clients! We’re informing you that starting March 31st 2015, margin requirements for all CHF instruments for MetaTrader4, MetaTrader5, and cTrader trading platforms will be restored to the previous values. Also, the restrictions for leverage, which were introduced on January 19th 2015, will be cancelled. Margin requirements for AUDCHF, CADCHF, CHFJPY, EURCHF, GBPCHF, NZDCHF, USDCHF instruments will be determined by the volume of your position and the leverage of your trading account. These changes will be applied to all CHF positions, both the ones that are already open and will be opened in the future. We recommend you to modify settings of your expert advisors in view of the foregoing. Sincerely, RoboForex RoboForex is an international financial group. RoboTrade Ltd, an international regulated broker with "Trading in financial and commodity-based derivative instruments and other securities" license, is registered in International Financial Services Commission Belize. RoboForex (CY) Ltd, a European STP-broker regulated by the Cyprus Securities and Exchange Commission (CySEC), is an official member of the Cyprus Investor Compensation Fund (ICF).
  19. RoboForex launches trading CFD instruments Dear Clients and Partners! We’re pleased to inform you that RoboForex makes trading CFD instruments available to the Company’s clients. At the moment, Contracts for Differences can be accessed by the traders with ECN-Pro NDD (MT4) accounts with the USD as the base currency. The traders with such accounts have the opportunity to trade the most liquid shares derivatives of British, German, and American markets, as well as spot crude oil, and FTSE 100, S&P 500, NASDAQ, and DJIA indexes. The complete list of the CFD instruments available for trading and the trading conditions can be found in "Contract Specifications" section of our website. Please note, that right now CFD transactions are not taken into account when calculating your trading volume for "Rebates" program. Affiliate commission to be received for these trading instruments is not paid temporarily. Sincerely, RoboForex RoboForex is an international financial group. RoboTrade Ltd, an international regulated broker with "Trading in financial and commodity-based derivative instruments and other securities" license, is registered in International Financial Services Commission Belize. RoboForex (CY) Ltd, a European STP-broker regulated by the Cyprus Securities and Exchange Commission (CySEC), is an official member of the Cyprus Investor Compensation Fund (ICF).
  20. RoboForex webinars during the next week Dear traders! The RoboForex Company is offering you to improve you knowledge about Forex market and take part in our webinars that are specially intended for this purpose. Our online webinars are waiting for all those who want to become a market specialist and learn more about trading at Forex market. Join us! The following topics will be discussed during our webinars in the nearest future: 30/03/2015, 8:00 PM - Forecasting The Week Ahead. 01/04/2015, 8:00 PM - Follow up Analysis. You can register and find more detailed information on the topics and webinars schedule in "RoboForex Webinars" section of our website. Sincerely, RoboForex RoboForex is an international financial group. RoboTrade Ltd, an international regulated broker with "Trading in financial and commodity-based derivative instruments and other securities" license, is registered in International Financial Services Commission Belize. RoboForex (CY) Ltd, a European STP-broker regulated by the Cyprus Securities and Exchange Commission (CySEC), is an official member of the Cyprus Investor Compensation Fund (ICF).
  21. The story of success: how to earn 500,000 USD in just one year Dear Clients and Partners! One of the Company’s clients has made impressive progress in trading over a very short period of time. His exceptional trading results speak for themselves: in less than a year, he increased his initial deposit form several hundreds of dollars to 500,000 USD. Recently, he has withdrawn some part of the profit and bought BMW X6, the car that he had been dreaming of for a long time. In his interview to our Company, the client told about his operations on the currency market, success and failures, and shared his opinion about the level of the Company’s services. "I’ve known RoboForex for a long time. I liked this company mostly because of its appropriate Regulation, fast depositing/withdrawal operations, and low spreads. I consider your company one of the most reliable ones in this area. I’ve already withdrawn some part of my profit and spent it – I’ve bought BMW X6. From the very beginning, I was dreaming of earning on Forex to buy some kind of a car. My dream has come true. And I’ll continue trading with the rest of the funds. From my personal experience, I can tell only one thing: never give up, even if you lose and fail all the time. Sometimes one month can cover years of failures and losses. And I think one must find a lot of time for trading you one wants to be successful in it." The full text of the interview can be found on "Story of success on Forex" in CopyFX blog. Sincerely, RoboForex CopyFX is a system of copying transactions within the framework of the investment project from RoboForex. There are two types of users in CopyFX: Investors and Traders. Different commission and cooperation schemes are available for the participants of the system. CopyFX system has been specifically developed so that you could get profit with minimum efforts and time consumption and increase your funds by investing wisely or sharing your trading experience.
  22. Fixed spread of 0 pips for CopyFX accounts Dear Traders! We’re pleased to inform you that all users of the system will have an opportunity to trade the most liquid from the offered instruments with fixed zero spread. You can trade these instruments on both cent (Fix-Cent, Pro-Cent) and standard (Fix-Standard, Pro-Standard) accounts. Trading these instruments should be interesting for beginner Traders in the first place, because they can trade on real accounts without paying much attention to spread. The cost of transactions will depend on the chosen instrument and be as follows: EURUSD.z, USDCAD.z - 20 USD for one lot GBPUSD.z, USDJPY.z, EURJPY.z - for one lot AUDUSD.z, EURGBP.z, NZDUSD.z - for one lot EURCHF.z, GBPJPY.z, USDCHF.z - for one lot Transactions on these instruments will be copied in the following way: - If the instrument symbols postfixes on Trader’s and Investor’s accounts match, the transactions will be copied using the direct correspondence method (EURUSD.z = EURUSD.z). - In case there is an instrument symbol on Investor’s account with the postfix, which is different from the one on Trader’s account, the transactions will be copied without postfix matching (EURUSD.z = EURUSD). - These instruments are available for copying for all subscriptions created after March 26th, 2015 and not available for the subscriptions created prior to this date. Please note, that both already open and newly opened Fix-Cent, Pro-Cent, Fix-Standard, and Pro-Standard accounts can be used for trading instruments with zero spread. You can open any of these accounts right now: Sincerely, CopyFX
  23. Changes in Client agreement Dear Clients and Partners! We’re informing you that the current version of the Company’s Client agreement has been revised and amended. The following amendments have been added to the revised version of the document: - More detailed trading conditions using leverage. - Some paragraphs about the general trading conditions and the contents of some articles have been added/changed. - Several terms have been corrected in "Terms" section. The revised version of the Company’s Client agreement can be found on "RoboForex Documents" page of our website. The changes are effective as of March 30th, 2015. Sincerely, RoboForex RoboForex is an international financial group. RoboTrade Ltd, an international regulated broker with "Trading in financial and commodity-based derivative instruments and other securities" license, is registered in International Financial Services Commission Belize. RoboForex (CY) Ltd, a European STP-broker regulated by the Cyprus Securities and Exchange Commission (CySEC), is an official member of the Cyprus Investor Compensation Fund (ICF).
  24. Where can Traders find additional income? In CopyFX System! Dear Traders and I nvestors! This week CopyFX blog presents another piece of useful information for all Traders who trade on Forex! How to increase your income when trading in CopyFX system and which advantages you get from trading in CopyFX – you can find the answers to these questions in our new article “Where can traders find additional income? In CopyFX System!” Sincerely, CopyFX
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