j4y_cool

thx a lot dbg, i appreciate it

here's the chat log some 18 hours ago

Chat Content:

Frank: Hi, Welcome to Intel FX. What i can help you today?

jx: join group IB 4484

hi, i want to join IB group 4484

Frank: ok

please fill that number in ib box while register

jx: no, i mean i already have an active acc

i want to move my acc into group 4484

can you do that ?

Frank: cannot sir

must open new account

jx: another question, how long it takes for withdrawal via wire ?

Frank: maximum 7 working days

jx: will you please check acc #5414

i believe it's been half a month

Frank: we will pay today

jx: ok then, i'll be waiting

hope it won't happen again

thank you

Frank: ok

and still nothing......

today's chat log

Chat Content:

Frank: Hi, Welcome to Intel FX. What i can help you today?

Johanes: withdrawal

hi frank

acc # 5414

it's been 2 weeks

29.09.2010 01:56:14 $ 500 Wire Transfer 5414 New

and also

31.08.2010 20:40:44 $ 10 Transfer E-point 5414 New

i'm running out of patience

i want to see my money in my bank acc within an hour

otherwise i might "inquiry" about intelfx to nz sec and nz sfo

hello ?

5 mins and you can't say a word ?

10 mins frank

are you ignoring me ?

15 mins

i guess your company doesn't take business seriously

it's been 13 days

and all the CS can say is "I'll report your problem to the finance dept"

Chat Content:

Frank: Hi, Welcome to Intel FX. What i can help you today?

Johanes: Withdrawal

Frank: yes sir

why??

Johanes: 9th day

and no sing of progress

*sign

Frank: acc number

Johanes: 5414

Frank: what method you used

Johanes: 29.09.2010 01:56:14 $ 500 Wire Transfer 5414 New

wire

it's said to be done in 3-7 days

it's already 9 days and i already submit a ticket yesterday

Frank: ok sir, i already told finance department

Johanes: how long should i wait ?

withdrawal is a very sensitive issue

hello ?

Frank: sir, the person handle for withdraw by WT

not in office

so, better you request withdraw by local fund

Johanes: no can't do

the rate is very bad

Frank: https://www.intelfx.com/partnership/...gent-indonesia

Johanes: are you really serious in business ?

this is really not professional

will s/he be back in the office ?

is s/he on vacation or something and noone cover her/him ?

it's 9 days already, how long do you expect customers to wait ?

and i better get some definitive answer before i start posting on lots of forum

hello ?

then he closed the chat

forgot to mention

31.08.2010 20:40:44 $ 10 Transfer Epoint New

from august ???