papunut

My fund just lost $200 from Exness Account without reason and Support Team just keep telling me the wrong answer without explaination then finally just left me wait without any answer back.

 

The Info on that date shown on my Confirmation was;

 

Previous Balance =791.25

Closed Trade P/L =0

Withdraw/Deposit = -650

.............................

Floating P/L = 880

Margin Requirement = 113.15

 

The calculation should be;

 

Balance = Previous Balance + Closed Trade P/L + Withdraw/Deposit

Equity = Floating P/L + Balance

 

If the equation correct; My balance should be 141.25 from 791.25 + 0 + (-650) (But Confirmation you send me was -58.75)

; My Equity should be 1021.25 from 880 + 141.25 (But Confirmation you send me was 821.25)

 

I tried to explain and ask support. Exness support team keeps telling me that my balance will be corrected when I close all pending position which the truth is Balance has nothing to do with the floating P/L.

 

This affects my Equity gone $200 which is just not correct. I email and claim my money back.. but nothing so far..

 

Could anyone here help me on my issue??

 

Thanks....

All solve now...Eventhough Exness Support keep giving me wrong answer on the Balance issue but eventually they solve me the problem nicely...

My fund just lost $200 from Exness Account without reason and Support Team just keep telling me the wrong answer without explaination then finally just left me wait without any answer back.

The Info on that date shown on my Confirmation was;

Previous Balance =791.25

Closed Trade P/L =0

Withdraw/Deposit = -650

.............................

Floating P/L = 880

Margin Requirement = 113.15

The calculation should be;

Balance = Previous Balance + Closed Trade P/L + Withdraw/Deposit

Equity = Floating P/L + Balance

If the equation correct; My balance should be 141.25 from 791.25 + 0 + (-650) (But Confirmation you send me was -58.75)

; My Equity should be 1021.25 from 880 + 141.25 (But Confirmation you send me was 821.25)

I tried to explain and ask support. Exness support team keeps telling me that my balance will be corrected when I close all pending position which the truth is Balance has nothing to do with the floating P/L.

This affects my Equity gone $200 which is just not correct. I email and claim my money back.. but nothing so far..

Could anyone here help me on my issue??

Thanks....