Is it true? ( alpari uk)
hi ,
i made a trade i have an micro account in alpari uk ... on the chart i see price hit my take profit point but it didnt quit and suddenly price went other direction X-( , so I send an email to alpari and he tell me that ;
"
Dear Sir,
Thank you for your email.
I have looked into you trade and it appears that you take profit level was not reached.
You were short on #19954723, so to close this trade you have to Buy. This means you need our offered price, which is not shown on the charts.
The charts only show the Bid, so you have to add the spread to the price to get the Offer price. The floating spread for EUR/USD was 1.6 pips at 15:38 23/02/10.
The lowest the Bid reached was 1.35386 as you saw on your chart, then when you add the spread, the Offer price reaches 1.35402, therefore your take profit of 1.35400 was not reached at this time.
You must consider the spread with your stop losses and take profits.
Should you have any queries, please don't hesitate to contact us.
Kind regards,
"
I think something wrong about alpari because they already take their spread when I take position ...
what u think?
here is the pic.
http://img690.imageshack.us/img690/9276/alpari1a.jpg
http://img690.imageshack.us/img690/9276/alpari1a.jpg