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  • EXNESS official representative

    Hello dear forum's members and guests.

    I am the official spokesman of EXNESS. My name is Michael Levin.

    I would be happy to post some information about EXNESS and answer all your questions.

    www.exness.com

  • #2
    EXNESS now registering training accounts on the MT5 platform.

    Always committed to providing our partners with the best software available, EXNESS is registering training accounts on the MetaTrader 5 (MT5) platform - the latest version of the popular trading terminal.

    The new trading platform combines all the advantages of the previous version with important new functions and tools, such as:

    - Level II quotes integrated into the terminal to view market depth – now you do not have to use additional specialized software

    - Stop Limit orders

    - New time frames and technical indicators for more flexible technical analysis

    - New automated trading capabilities.

    Despite significant interface changes and expanded functionality, the MetaTrader software is still a convenient, reliable and simple tool for trading both on the Forex and derivatives markets.

    We invite all of you to test the MetaTrader 5 software and try out its capabilities. You can download MT5 here: https://www.exness.com/download/mt5setup.exe

    Currently you can open a training account directly from the MT5 terminal. You will be notified in the Company newsletter once it is possible to open accounts via the EXNESS website.

    Comment


    • #3
      Very intresting, did you have an Introducing Broker scheme for Indonesian Country ? Are you regulated too with RAFMM (Rusian Regulator) ?

      Thanks before.

      Comment


      • #4
        http://www.forexpeacearmy.com/public/review/www.exness.com

        Comment


        • #5
          Hello, I wrote a comment about exness in another 3D in this section (26-10-2010) about my problems with this broker.
          (I can't posto the link because from some day I need to use a proxy for view this forum )

          I can update my comment now.

          1- From 10 days I have low %of requote in my manual trade. Now I watch tick chart for closing better, I don't know if they have changed something. Of course I'm trading only via VPS.
          2- after 3-4 day the problems of " vps disk full" disappear
          3- I had contact the exness support via chat, they told me that they transfer the problems to their specialist, but nothing after 8 day. So I contact them via e-mail, and they reply to me :

          " Our specialists are monitoring every vps free resources and increase them if needed."

          "If you know that your EA is sensitive to the some type of resource and given
          resource amount is not sufficient, please let us know and we will find some
          solution for this"

          My system does not use many resources, but rather few. The problem was that I had only 10KB free disk

          However

          "As to the order you mentioned, please describe what exactly went wrong with it,
          any order revision must be justified."

          So I described again why one of my EA have generated a false order. I think it isn't normal that if I recompile one of my EA's, all the others EA and indicators applied to the charts are resetted to default parameters.
          But about this question ...noreply from support ... at now.

          Obvious now that I know how this mt4 work I can avoid the problem.

          So I can tell that in the last 6-8 days exness isn't so bad

          I hope that at least they continue in this way (there was a down Friday, mt4 offline, unreachable vps, but I know that at the same time also happened to other brokers).

          Comment


          • #6
            Before two weeks I was open live acc with Exness. Support is terrible, I was open three support ticket and get answer on two but without any solution. I'm scalper and had open trade in EURUSD with 10 pips TP but - it's impossible to take it because when price was move in my TP direction spread rise to 9,7 pips - in this time market was very quiet but their spread didn't.
            They offer free VPS, I had all conditions but didn't get it, nobody even answer on my request. After about 10 days I was withdraw all and close acc.
            This is one of worst broker on market - this is my experience and very frustrating.

            One more thing: they advertise 25% bonus - I didn't get it, when I contacted support they send me from one door to another.
            Last edited by strmec; 12-11-10, 08:39.

            Comment


            • #7
              Originally posted by strmec View Post
              Before two weeks I was open live acc with Exness. Support is terrible, I was open three support ticket and get answer on two but without any solution. I'm scalper and had open trade in EURUSD with 10 pips TP but - it's impossible to take it because when price was move in my TP direction spread rise to 9,7 pips - in this time market was very quiet but their spread didn't.
              They offer free VPS, I had all conditions but didn't get it, nobody even answer on my request. After about 10 days I was withdraw all and close acc.
              This is one of worst broker on market - this is my experience and very frustrating.
              Hi, strmec.
              The only way to operate with exness it's to trade via vps. I get it after more than one request in chat support.
              It 's true that the email support answer 1/3 times, the other two time seems that they forgot to reply.
              I'm scalper too on GBPUSD.I trade London / USA session with no problem about spread that's is very tight.
              Try to get the vps and use the tick chart rythm to close/open your trade

              Comment


              • #8
                I finished with that company, I don't have times for loosing on such amateurs.

                Comment


                • #9
                  Hi, every day we can learn a new thing.
                  Exness, today I try to manually close a trade (gain) so which reply ? Refused because the price was too close market price :O
                  Ok ...now after years I have doubt about the meaning of "close at market price" of a trade . No problem hihih

                  Comment


                  • #10
                    Dear berusnet,

                    Please would you be so kind to name your account number. I will ask our Support department and Chief Dealer to check your request. Besides, I'll take it under my personal control.
                    Also, I'll make a report at an early date to EXNESS Management about this issues.
                    Within Freeze Level you can not use Stop Level, Take Profit, Modify Order and Close Order. This rules implied by MetaQuotes. And unfortunately we can't change it.

                    Dear Stemec,

                    I'd like to notes that on the inter-bank exchange there are no fixed spreads. Our spreads are floating and correspond to the market situation.
                    Regarding support delays I make our excuses about it. If you'd be so kind to name your account number we will investigate this situation.

                    Comment


                    • #11
                      Dear Clients, Partners and the members of the forum,

                      As an official representative, on behalf of the Exness I want to congratulate you with the holy Eid Al-Adha!
                      We wish you happiness, good life and prosperity!


                      As well, for the clients who will open mini accounts from the 17th to the 30th of November, 35% bonus on each deposit is available.
                      Bonus rules are the same with the existing ones: https://www.exness.com/wbonus/percent/regulations

                      Comment


                      • #12
                        Originally posted by EXNESS View Post
                        Dear berusnet,

                        Please would you be so kind to name your account number. I will ask our Support department and Chief Dealer to check your request. Besides, I'll take it under my personal control.
                        Also, I'll make a report at an early date to EXNESS Management about this issues.
                        Within Freeze Level you can not use Stop Level, Take Profit, Modify Order and Close Order. This rules implied by MetaQuotes. And unfortunately we can't change it.
                        Dear Exness,
                        after this post I will send you my account number via PM.
                        I'm Exness costumer from the end of september(29) and I made 446 trade with you.
                        This means that before closing with a broker,I try to adapt and to know him well. I was certainly very angry at the beginning (after the first day I was thinking to close Because I Can Confirm That It's impossible to trade with you from a local PC .. May be a connection problem with europe .. I do not know)
                        So I ask for the VPS
                        As for strmec, some problems to get it but finally via chat I obtain all needed data.
                        80% of email from support seems disappears.Now I have added new rule to my mail server that accept all your mail, but I think this was not the problem because I receive all daily statement. I think they don't send anything

                        So I reply to the unique email that support have send to me about my EA/VPS problems, but after this the silence.
                        You can read about this in previous posts. If your support don't understand my english .. let me know

                        However, I do not want to waste time on this thing, for me what I have described is not normal, and generate a wrong EA trade with a loss of € 12: It was a matter of principle, if you want to refund...ok.. otherwise .. Amen ... Now I know ..I avoid the problem
                        Questions :

                        1- Can you siyncronize the time of vps with the time of MT exness ? (I can't do it of course for security policy of vps)
                        2- the MT4 platform on your vps don't save the login informations,so when you restart the vps or my mt4 (like this saturday/sunday).. it can't auto-login. Can you change this thing ?


                        edit

                        about freeze level

                        I can say that from this week if I have a open trade with a TP, if I try to close it manually when the price is near the TP ..I can't close .. this is the first broker that a I Try with this rules, close a order is not like modify order. ... ok bad news ..sobs
                        Last edited by berusnet; 17-11-10, 17:43.

                        Comment


                        • #13
                          Originally posted by EXNESS View Post
                          Dear Clients, Partners and the members of the forum,

                          As an official representative, on behalf of the Exness I want to congratulate you with the holy Eid Al-Adha!
                          We wish you happiness, good life and prosperity!


                          As well, for the clients who will open mini accounts from the 17th to the 30th of November, 35% bonus on each deposit is available.
                          Bonus rules are the same with the existing ones: https://www.exness.com/wbonus/percent/regulations
                          I've heard of exness in this forum, and there was a banner that offered a bonus of 25%. But I had no right because of European nationality. In this regulations nothing about ..this condition.
                          where is the " terms of a promo campaign"

                          Comment


                          • #14
                            It's too late, and this forum isn't place where we can solved problems. For that exist SUPPORT, but support link on your site is linked to Recycle Bin.
                            I have more then one account with different brokers, some are ECN, some have fixed spread and always have opportunity to compare prices and their behaviour. Also, I know that every broker have different sources etc.. In time when your spread on EURUSD was 9.7 on ThinkForex was 2.7 this is very large variation. However, I wish you all the best. I wish that you solved your problems in "your house" and I'll be happy if someday you'll be my broker again.
                            Last edited by strmec; 18-11-10, 18:41.

                            Comment


                            • #15
                              what is fxness?

                              Comment

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