EXNESS official representative

Hello dear forum's members and guests.

I am the official spokesman of EXNESS. My name is Michael Levin.

I would be happy to post some information about EXNESS and answer all your questions.

www.exness.com

EXNESS now registering training accounts on the MT5 platform.

Always committed to providing our partners with the best software available, EXNESS is registering training accounts on the MetaTrader 5 (MT5) platform - the latest version of the popular trading terminal.

The new trading platform combines all the advantages of the previous version with important new functions and tools, such as:

- Level II quotes integrated into the terminal to view market depth – now you do not have to use additional specialized software

- Stop Limit orders

- New time frames and technical indicators for more flexible technical analysis

- New automated trading capabilities.

Despite significant interface changes and expanded functionality, the MetaTrader software is still a convenient, reliable and simple tool for trading both on the Forex and derivatives markets.

We invite all of you to test the MetaTrader 5 software and try out its capabilities. You can download MT5 here: https://www.exness.com/download/mt5setup.exe

Currently you can open a training account directly from the MT5 terminal. You will be notified in the Company newsletter once it is possible to open accounts via the EXNESS website.

Very intresting, did you have an Introducing Broker scheme for Indonesian Country ? Are you regulated too with RAFMM (Rusian Regulator) ?

Thanks before.

Hello, I wrote a comment about exness in another 3D in this section (26-10-2010) about my problems with this broker.

(I can't posto the link because from some day I need to use a proxy for view this forum )

I can update my comment now.

1- From 10 days I have low %of requote in my manual trade. Now I watch tick chart for closing better, I don't know if they have changed something. Of course I'm trading only via VPS.

2- after 3-4 day the problems of " vps disk full" disappear

3- I had contact the exness support via chat, they told me that they transfer the problems to their specialist, but nothing after 8 day. So I contact them via e-mail, and they reply to me :

" Our specialists are monitoring every vps free resources and increase them if needed."

"If you know that your EA is sensitive to the some type of resource and given

resource amount is not sufficient, please let us know and we will find some

solution for this"

My system does not use many resources, but rather few. The problem was that I had only 10KB free disk

However

"As to the order you mentioned, please describe what exactly went wrong with it,

any order revision must be justified."

So I described again why one of my EA have generated a false order. I think it isn't normal that if I recompile one of my EA's, all the others EA and indicators applied to the charts are resetted to default parameters.

But about this question ...noreply from support ... at now.

Obvious now that I know how this mt4 work I can avoid the problem.

So I can tell that in the last 6-8 days exness isn't so bad

I hope that at least they continue in this way (there was a down Friday, mt4 offline, unreachable vps, but I know that at the same time also happened to other brokers).

Before two weeks I was open live acc with Exness. Support is terrible, I was open three support ticket and get answer on two but without any solution. I'm scalper and had open trade in EURUSD with 10 pips TP but - it's impossible to take it because when price was move in my TP direction spread rise to 9,7 pips - in this time market was very quiet but their spread didn't.

They offer free VPS, I had all conditions but didn't get it, nobody even answer on my request. After about 10 days I was withdraw all and close acc.

This is one of worst broker on market - this is my experience and very frustrating.

One more thing: they advertise 25% bonus - I didn't get it, when I contacted support they send me from one door to another.

Before two weeks I was open live acc with Exness. Support is terrible, I was open three support ticket and get answer on two but without any solution. I'm scalper and had open trade in EURUSD with 10 pips TP but - it's impossible to take it because when price was move in my TP direction spread rise to 9,7 pips - in this time market was very quiet but their spread didn't.

They offer free VPS, I had all conditions but didn't get it, nobody even answer on my request. After about 10 days I was withdraw all and close acc.

This is one of worst broker on market - this is my experience and very frustrating.

Hi, strmec.

The only way to operate with exness it's to trade via vps. I get it after more than one request in chat support.

It 's true that the email support answer 1/3 times, the other two time seems that they forgot to reply.

I'm scalper too on GBPUSD.I trade London / USA session with no problem about spread that's is very tight.

Try to get the vps and use the tick chart rythm to close/open your trade

Hi, every day we can learn a new thing.

Exness, today I try to manually close a trade (gain) so which reply ? Refused because the price was too close market price :O

Ok ...now after years I have doubt about the meaning of "close at market price" of a trade :D . No problem hihih

Dear berusnet,

Please would you be so kind to name your account number. I will ask our Support department and Chief Dealer to check your request. Besides, I'll take it under my personal control.

Also, I'll make a report at an early date to EXNESS Management about this issues.

Within Freeze Level you can not use Stop Level, Take Profit, Modify Order and Close Order. This rules implied by MetaQuotes. And unfortunately we can't change it.

Dear Stemec,

I'd like to notes that on the inter-bank exchange there are no fixed spreads. Our spreads are floating and correspond to the market situation.

Regarding support delays I make our excuses about it. If you'd be so kind to name your account number we will investigate this situation.

Dear Clients, Partners and the members of the forum,

As an official representative, on behalf of the Exness I want to congratulate you with the holy Eid Al-Adha!

We wish you happiness, good life and prosperity!

As well, for the clients who will open mini accounts from the 17th to the 30th of November, 35% bonus on each deposit is available.

Bonus rules are the same with the existing ones: https://www.exness.com/wbonus/percent/regulations

Dear berusnet,

 

Please would you be so kind to name your account number. I will ask our Support department and Chief Dealer to check your request. Besides, I'll take it under my personal control.

Also, I'll make a report at an early date to EXNESS Management about this issues.

Within Freeze Level you can not use Stop Level, Take Profit, Modify Order and Close Order. This rules implied by MetaQuotes. And unfortunately we can't change it.

 

Dear Exness,

after this post I will send you my account number via PM.

I'm Exness costumer from the end of september(29) and I made 446 trade with you.

This means that before closing with a broker,I try to adapt and to know him well. I was certainly very angry at the beginning (after the first day I was thinking to close Because I Can Confirm That It's impossible to trade with you from a local PC .. May be a connection problem with europe .. I do not know)

So I ask for the VPS

As for strmec, some problems to get it but finally via chat I obtain all needed data.

80% of email from support seems disappears.Now I have added new rule to my mail server that accept all your mail, but I think this was not the problem because I receive all daily statement. I think they don't send anything

So I reply to the unique email that support have send to me about my EA/VPS problems, but after this the silence.

You can read about this in previous posts. If your support don't understand my english .. let me know

However, I do not want to waste time on this thing, for me what I have described is not normal, and generate a wrong EA trade with a loss of € 12: It was a matter of principle, if you want to refund...ok.. otherwise .. Amen ... Now I know ..I avoid the problem

Questions :

1- Can you siyncronize the time of vps with the time of MT exness ? (I can't do it of course for security policy of vps)

2- the MT4 platform on your vps don't save the login informations,so when you restart the vps or my mt4 (like this saturday/sunday).. it can't auto-login. Can you change this thing ?

edit

about freeze level

I can say that from this week if I have a open trade with a TP, if I try to close it manually when the price is near the TP ..I can't close .. this is the first broker that a I Try with this rules, close a order is not like modify order. ... ok bad news ..sobs

Dear Clients, Partners and the members of the forum,

 

As an official representative, on behalf of the Exness I want to congratulate you with the holy Eid Al-Adha!

We wish you happiness, good life and prosperity!

 

As well, for the clients who will open mini accounts from the 17th to the 30th of November, 35% bonus on each deposit is available.

Bonus rules are the same with the existing ones: https://www.exness.com/wbonus/percent/regulations

 

I've heard of exness in this forum, and there was a banner that offered a bonus of 25%. But I had no right because of European nationality. In this regulations nothing about ..this condition.

where is the " terms of a promo campaign"

It's too late, and this forum isn't place where we can solved problems. For that exist SUPPORT, but support link on your site is linked to Recycle Bin.

I have more then one account with different brokers, some are ECN, some have fixed spread and always have opportunity to compare prices and their behaviour. Also, I know that every broker have different sources etc.. In time when your spread on EURUSD was 9.7 on ThinkForex was 2.7 this is very large variation. However, I wish you all the best. I wish that you solved your problems in "your house" and I'll be happy if someday you'll be my broker again.

Dear forum members,

Dear traders,

I'd like to make some commentaries on your issues.

1- Can you siyncronize the time of vps with the time of MT exness ? (I can't do it of course for security policy of vps)

Dear berusnet,

We've synchronized the time of VPS with the time of MT on your account.

2- the MT4 platform on your vps don't save the login informations,so when you restart the vps or my mt4 (like this saturday/sunday).. it can't auto-login. Can you change this thing ?

Unfortunately, now it is impossible.

I've heard of exness in this forum, and there was a banner that offered a bonus of 25%. But I had no right because of European nationality. In this regulations nothing about ..this condition.

where is the " terms of a promo campaign"

During to “Regulations of bonus add and withdraw in percents to deposit” EXNESS reserves the right to determine the list of the countries eligible to participate in the bonus programs. You may see it in here: https://www.exness.com/wbonus/percent/regulations

In this way this bonus programm is available for a few Asian countries.

It's too late, and this forum isn't place where we can solved problems. For that exist SUPPORT, but support link on your site is linked to Recycle Bin.

I have more then one account with different brokers, some are ECN, some have fixed spread and always have opportunity to compare prices and their behaviour. Also, I know that every broker have different sources etc.. In time when your spread on EURUSD was 9.7 on ThinkForex was 2.7 this is very large variation. However, I wish you all the best. I wish that you solved your problems in "your house" and I'll be happy if someday you'll be my broker again.

Dear strmec,

We are constantly optimizing our services. So please follow our news and updates. EXNESS is open for you always. But I can't ignore your commentaries on spread. I'd like to clarify this issue. Expansion of spreads is possible during news outlet and it is short-term. (about a few minutes) Overall, I'd like to emphasize that EXNESS is 5 digital broker.

what is fxness?

Dear Gogo,

We have no connection with this structure.

So, we are not responsible for action of fxness.

I think that i said that was quiet market, about 22 GMT, no news, everybody sleeping but your spread was wild. On think Forex and FxPro was normal situation with normal spread.

I trading with exness, ibfx and fxcm. spreads rises usually in the same order. and its rises especially during news. but the max spreads I've ever seen in exness on eur/usd was 2.1 on a quite market. But I usually trade much earlier then u.

New Year Present from EXNESS

Dear Traders!

We wish you a Happy New Year 2011! Following the holiday tradition, EXNESS gives you a New Year present! Each client who opens a new trading account with EXNESS and deposits it from December 15, 2010 till January 1, 2011 gets 11% of the deposit amount as a bonus.

Please note that currently our company already gives you a 25% bonus for each new account. Thus, the total bonus that a trader gets upon opening an account during the holiday period makes up 36% of the deposit amount.

All rules on operations with bonuses are also applicable to the holiday bonus: https://www.exness.com/wbonus/percent/regulations

We wish you health, happiness and financial wellbeing! We are happy to remain your reliable partner in the coming year.

Good luck in the New Year!

Company's Working Hours during Christmas and New Year's Day

Dear Clients,

Below you will find information on changes to the company's working hours during the holidays.

Forex Market

On December 24 and 31, 2010 the Forex market stops trading at 17.00 (GMT+0). On other days the market will be trading as usual.

Exness Customer Support

From December 24, 2010 till January 2, 2011 the customer support will be available from 01.00 (GMT+0) till 16.00 (GMT+0). Saturday and Sunday are day-offs. Starting from January 3, 2011, the customer support will be available in normal working hours.

Change of Trading Conditions

From December 27, 2010 till December 31, 2010 the following restrictions apply:

• Maximum leverage for all account types will be changed to 1:50.
  
• Spreads for most currency pairs will be somewhat wider than in the normal mode of operation. Please bear in mind during trading that Stop Levels and Freeze Levels cannot be less than the spread value.
  

Starting from January 3, 2011 when the Forex market opens, Exness default trading conditions will be renewed.

updating my experience with exness broker,

I can accept that only via VPS I can trade, I can adapt my trading to the high percentage of requote , but now (in this month) exness have added a new weapon against the scalper : a high number of off-quotes/common error/no connection periods (I think is the alternative to the requote for the broker) .

they really work hard to improve their service !!! Good work LOL

edit . about large spreads ... I have seen large spreads when markets reopen after the weekend close

The Chinese version of the Exness web site was launched

Dear Clients,

on January 11, 2011 we launched the Chinese version of the official Exness web site. Now our services are available to all citizens of the Celestial Empire.

Thus today we offer our clients four versions of our web site:

• English;
  
• Russian;
  
• Georgian;
  
• Chinese.
  

In early 2011 we will also launch Malay and Indonesian versions of the Exness web sit

Seems that only interests advertising multi-language site, but month after month, the service gets worse, as other customers said my http://indo-investasi.com/showthread.php/3810-Exness.com-Review/page5, but this seems not interesting.

Now server go down all days one or more times for several minutes ...

Hello EXNESS,

I have 2 live accounts with you, and also, introduced some of my friends to open live accounts with you so far.

Well, from my practical trading experiences with your company, I would like to tell all other members about the GOOD and NOT GOOD about EXNESS as follows:

1. Deposits and Withdrawals : Very good. I have withdrawn few times, and EXNESS did the process of my withdrawal requests very well. THIS IS GOOD POINT. I LIKE EXNESS about this.

2. Requotes : Yes, it seems that from Middle of Jan, 2011 until now, requotes seemed to happen very often. So, I hope that EXNESS should try to check their platform and improve on this problem asap. Not good point need to improved more.

3. Widening spreads : I am a scalper (in fact, I use my scalping eas) during early asian session from 22:00 GMT - 1:00 GMT. I noticed that the spreads on EURCHF has many times increased up to 7.xx or even 9.xx pips, which made my ea could not close a profitable trade of few pips profit, and became a losing trade easily because of this crazy increased spread.

On Eurgbp, spread also increased up to over 5.xx pips to 7.xx pips many times during early asian session above.

Well, looking back to the last month (December, 2010 until Middle of Jan, 2011), the spreads on EURCHF and EURGBP were quite good, around 2 pips to 3.5 pips only.

My ea made around 300% net profit gain in 1.5 months. Does the increasing spreads on EURCHF and EURGBP come from the fact that I made good profit of 300% net gain in 1.5 month, and EXNESS tried to widen spreads to make my ea lose money ?

I hope that EXNESS should try their best to improve on these things so that I can stay with them for long time, and also introduce my friends and clients to them. If in the next 30 days, there is no improvement on competitive spreads like in DECEMBER, 2010, I will consider to withdraw all my profits and deposits and also ask all my friends and clients to withdraw all their profits and deposits from EXNESS.

+ I prefer that EXNESS can have a new policy of fixed and competitive spreads on all pairs, and I am willing to pay an amount of commission on each standard lot size rather than seeing EXNESS to widen spreads like I mentioned above.

Maybe, EXNESS can charge around 0.5 pip to 0.7 pip as commission per 1 standard lot size.

Waiting for EXNESS to reply and have improvements asap.

Thanks

Jennifer

After several months of testing I stopped use this account . the main reason is that they made several changes to obstacle scalper ..the freeze zone is something that I never see in other brokers ... add this to others problems ...

The other reason is that(searching with google/myfxbook) their name is associated with strange facts(disappearance of funds) and strange arrangements with scammers. I don't know if this are true facts.. but ...helpe me to decide. :)