My fund just lost $200 from Exness Account without reason and Support Team just keep telling me the wrong answer without explaination then finally just left me wait without any answer back.
The Info on that date shown on my Confirmation was;
Previous Balance =791.25
Closed Trade P/L =0
Withdraw/Deposit = -650
.............................
Floating P/L = 880
Margin Requirement = 113.15
The calculation should be;
Balance = Previous Balance + Closed Trade P/L + Withdraw/Deposit
Equity = Floating P/L + Balance
If the equation correct; My balance should be 141.25 from 791.25 + 0 + (-650) (But Confirmation you send me was -58.75)
; My Equity should be 1021.25 from 880 + 141.25 (But Confirmation you send me was 821.25)
I tried to explain and ask support. Exness support team keeps telling me that my balance will be corrected when I close all pending position which the truth is Balance has nothing to do with the floating P/L.
This affects my Equity gone $200 which is just not correct. I email and claim my money back.. but nothing so far..
Could anyone here help me on my issue??
Thanks....
The Info on that date shown on my Confirmation was;
Previous Balance =791.25
Closed Trade P/L =0
Withdraw/Deposit = -650
.............................
Floating P/L = 880
Margin Requirement = 113.15
The calculation should be;
Balance = Previous Balance + Closed Trade P/L + Withdraw/Deposit
Equity = Floating P/L + Balance
If the equation correct; My balance should be 141.25 from 791.25 + 0 + (-650) (But Confirmation you send me was -58.75)
; My Equity should be 1021.25 from 880 + 141.25 (But Confirmation you send me was 821.25)
I tried to explain and ask support. Exness support team keeps telling me that my balance will be corrected when I close all pending position which the truth is Balance has nothing to do with the floating P/L.
This affects my Equity gone $200 which is just not correct. I email and claim my money back.. but nothing so far..
Could anyone here help me on my issue??
Thanks....
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